Job Title

Job Description The B2B / VAS Supervisor oversees all businessu2011tou2011business (B2B) fulfillment operations and valueu2011added services (VAS) production activities. This role is responsible for ensuring accurate, compliant, and onu2011time B2B shipments while managing VAS workflows such as kitting, labeling, bundling, assembly, rework, and special projects. The Supervisor partners closely with internal teams to align production schedules, meet customer requirements, control costs, and maintain quality standards. Key Responsibilities B2B Fulfillment Oversight Supervise dayu2011tou2011day B2B order processing, shipping, and fulfillment operations Ensure compliance with customer routing guides, labeling requirements, pallet standards, and documentation Coordinate LTL and FTL freight shipments and work with carriers to meet delivery timelines Monitor and reduce chargebacks through proactive compliance and process improvement Partner with customers and internal teams on forecasts, deadlines, and shipment requirements Track and report KPIs including OTIF, compliance accuracy, and shipping costs VAS / Production Management Oversee all valueu2011added services (VAS) and production workflows, including kitting, labeling, bundling, assembly, rework, and special projects Plan labor, timelines, and resources for production and VAS initiatives Ensure quality standards and client specifications are consistently met Coordinate production schedules with B2B and DTC teams to support shipping timelines Track labor costs and project profitability Develop and maintain SOPs for repeatable VAS services Train, coach, and supervise production staff and team leads Crossu2011Functional Leadership Serve as a key point of contact between fulfillment, production, and operations leadership Identify process improvements to increase efficiency, accuracy, and scalability Support continuous improvement initiatives across B2B and VAS operations We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 3+ years of experience in B2B/wholesale fulfillment, VAS, production, or light assembly Strong knowledge of retailer routing guides, pallet standards, and compliance requirements Experience coordinating LTL/FTL freight Strong organizational and project management skills Detailu2011oriented with a qualityu2011first mindset Proven ability to lead, train, and manage teams in a fastu2011paced environment Background in a warehouse or 3PL environment preferred