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Reference #: REQ526528We Believe in BetterWe are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our .Simply put, we believe in better lives. Join usLearn more about Unisys and our key solution offerings:, , ,What success looks like in this role:Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applicationsProvides technical support of hardware, systems, sub-systems and/or applications.Assists with navigating around application menus, may be required to remote into customer's computer.Troubleshoot network connectivity issues, working with remote employees on a corporate network.You will be successful in this role if you have:6 months of IT Service Desk experienceWorking knowledge of data and voice network conceptsEducation, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualificationsUnderstanding of Active Directory to unlock and reset passwords.Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote usersAbility to troubleshoot and resolve email issues, specifically MS Outlook.Must be French Canadian speakingMust be able to pass background screen and drug testUnisys is an Equal Opportunity Employer -- Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity