About Us: Rent the Runway (RTR) is transforming the way we get dressed by pioneering the worldu2019s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hymanu2019s leadership, RTR has been named to CNBCu2019s u201cDisruptor 50u201d five times in ten years, and has been placed on Fast Companyu2019s Most Innovative Companies list multiple times, while Hyman herself has been named to the u201cTIME 100u201d most influential people in the world and as one of People magazineu2019s u201cWomen Changing the World.u201d About the Job: The Operations Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching their Process Assistants and Associates. They are responsible for engaging their team during a shift to optimize safety, production, cost, and quality while maintaining a positive employee experience. Managers are leaders who exhibit empathy and compassion for associates in all of their actions, ready to help in any situation, make tools available, remove obstacles for associates to excel in their roles. What Youu2019ll Do: + Actively run shifts with safety, quality, production, and cost at the forefront of all decision making. + Enforce safety guidelines, cleanliness, and security standards. + Implement weekly schedules and manage labor budgets. + Establish and meet KPIs. + Maintain strong working knowledge of processes and policies. + Focus on team and department growth and development. + Recruit, screen, and select talent at Process Assistant, Associate, and Team Lead levels. + Communicate feedback to improve the operation and employee experience. + Execute and present quarterly projects that meaningfully improve the business. + Partner cross-functionally and interdepartmentally to solve issues. + Lead teams through change and embrace continuous improvement. + Be patient, have strong communication skills, and the capability of giving and receiving effective feedback, including disciplinary action conversations. + Design, implement, and monitor continuous improvement processes for the team. + Oversee overall productivity of the department and workflow. + Be the primary point of contact for a team of Associates and Team Leads. + Be comfortable speaking in front of groups of all sizes. + Partner with Trainers and Team Leads to develop, maintain, and apply learning tools. + Maintain ownership and accountability for Team Leads and their execution. + Communicate cross-departmentally. About You: + Minimum of 3 years of experience in leading and managing teams. + Must demonstrate the ability to make independent decisions. + Possess a positive,
Job Title
Operations Manager