Job Title

Weu2019re building a world of health around every individual u2014 shaping a more connected, convenient and compassionate health experience. At CVS Healthu00ae, youu2019ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger u2013 helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY Join CVS Health Enterprise Technology and help evolve observability at Fortuneu20116 scale. The Enterprise Observability Platform (EOP) delivers standardized, frictionless instrumentation and telemetry pipelines for engineering teams across all CVS Health application environmentsu2014spanning onu2011prem, hybrid, and multiple public clouds. As a Lead Observability Platform Engineer , you will design, build, and operate largeu2011scale observability services that process billions of logs, metrics, and traces daily. You will develop highu2011performance backend services using Go, Java, and Node.js, and lead the adoption of OpenTelemetry-based instrumentation and standards across the enterprise. In this role, you will partner closely with SRE, Cloud Engineering, CI/CD, Infrastructure, Security, and application teams to shape platform strategy, enhance developer experience, and ensure reliable, secure, and costu2011efficient observability at scale. You will provide senior technical leadership, influence architectural direction, and help deliver a worldu2011class, self-service observability ecosystem that accelerates engineering productivity and operational excellence. KEY RESPONSIBILITIES + Design, build, and operate core observability platform services using Go, Java (Spring Boot), and Node.js. + Lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategy. + Architect and scale highu2011throughput, faultu2011tolerant telemetry pipelines (logs, metrics, traces) with a focus on performance, reliability, and cost efficiency. + Develop self-service observability capabilities that simplify onboarding, troubleshooting, and adoption for application teams. + Implement end-to-end monitoring of the observability platform itself, defining SLOs, health checks, and alerting. + Collaborate with SRE, Platform, and Cloud teams to establish reliability standards, error budgets, and incident response practices. + Participate in onu2011call rotations and lead incident mitigation, rootu2011cause analysis, and postu2011incident reviews. + Automate operational workflows and eliminate manual toil through tooling, CI/CD enhancements, and platform automation. + Ensure secure telemetry pipelines through mTLS, secrets management, and zerou2011trust design patterns. + Produce and maintain high-quality technical documentation, standards, and best practices. + Engage with internal engineering teams to gather requirements, influence roadmap prioritization, and deliver platform improvements. + Provide technical leadership through mentorship, design reviews, architectural guidance, and crossu2011team collaboration with principal engineers and engineering leadership. REQUIRED QUALIFICATIONS + 7+ years of experience in Software Engineering, Platform Engineering, or SRE. + 5+ years of experience with observability practices, including SLIs/SLOs/SLAs, alerting, and incident management. + 5+ years building production-grade backend services in Go and/or Java. + 5+ years implementing and operating OpenTelemetry, including OTLP, semantic conventions, and instrumentation patterns. + 5+ years with cloud-native and containerized platforms (Docker, Kubernetes, Argo CD). + 5+ years working with public cloud platforms (AWS, GCP, or Azure). + 3+ years designing and scaling distributed, highu2011volume data pipelines. + 3+ years working with Grafana OSS or comparable observability backends (e.g., Grafana, Loki, Tempo, Mimir). + 3+ years with relational databases (PostgreSQL, MySQL). PREFERRED QUALIFICATIONS + Experience with service meshes and networking technologies such as Envoy and Istio + Experience integrating or operating commercial observability platforms (Datadog, New Relic, AppDynamics, etc.) + Experience with streaming and data platforms such as Kafka, Pulsar, or similar technologies + Familiarity with time-series, NoSQL, or analytical databases (ClickHouse, Bigtable, Cassandra, etc.) + Experience with Infrastructure as Code tools such as Terraform or CloudFormation + Experience with cost optimization and capacity planning for large-scale telemetry systems + Experience with chaos engineering, resiliency testing, or fault injection + Background in securityu2011aware platform design, including secure serviceu2011tou2011service communication + Experience mentoring senior engineers and influencing platform standards across organizations + Strong operational experience supporting 24x7 production systems, including onu2011call responsibilities + Strong technical communication and crossu2011team collaboration skills + Experience operating in regulated or complianceu2011heavy environments (e.g., healthcare, finance) EDUCATION Bacheloru2019s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience). BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand u2014 with heart at its center u2014 our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviorsu2122 support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Pay Range The typical pay range for this role is: $106,605.00 - $284,280.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companyu2019s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits u2013 investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . + No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran u2014 committed to diversity in the workplace.