Job Title

Job Description The Sr. Experience Specialist supports a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve customer experiences. Your job will involve understanding customer needs and stakeholders while creating strategies and leading the team to implement exceptional experiences across the customer lifecycle, including the Shopping, Onboarding, and Managing customer journeys. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u25cf 5-7 years of experience as a Sr. Experience Specialist/Digital Product Owner/Digital Business Analyst u25cf Expert-level proficiency in story writing, use cases, and user journey mapping u25cf Proven track record of implementing digital experience enhancements u25cf Experience with Jira, Figma, and Google Suite.