Job Title

Job Description Day to Day Responsibilities u2022u2003Call handling experience: ou20036u20138 calls per hour u2013 50+ calls a day u2022u2003Serve as a trusted first point of contact, actively listening with empathy and assessing caller needs while helping to de escalate emotional situations. u2022u2003Collect and accurately document essential information to support intake, triage, and care coordination. u2022u2003Clearly explain next steps, set expectations, and provide guidance or pre arrival instructions when appropriate. u2022u2003Identify and respond to urgent situations, including potential life threatening risks, self harm, or harm to others, escalating appropriately to ensure safety. u2022u2003Monitor availability and status of field and virtual care resources and respond promptly to emergency alerts and support requests. Pay for this position is $18/hr while on contract We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Must Have Qualifications u2022u20031+ year of experience in a healthcare contact center u2022u2003Healthcare background is required (e.g., insurance agents, healthcare call centers) ou2003Prior HIPAA compliant work environment u2022u2003Experience supporting patient or member interactions