Job Title

Job Description The ServiceNow Event Management Specialist is responsible for supporting, configuring, and operating the Event Management capability within the ServiceNow platform. This role focuses on ensuring reliable event ingestion, effective alerting and correlation, and strong alignment with CMDB and IT Operations Management (ITOM) processes. The ideal candidate has handsu2011on experience with ServiceNow Event Management fundamentals, understands CMDB concepts, and can administer ServiceNow at a foundational level while working closely with IT Operations and platform teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022 Event Management fundamentals u2003u2003u25cb Understanding of events, alerts, thresholds, correlation, suppression, and remediation concepts. u2003u2022 CMDB fundamentals u2003u2003u25cb Knowledge of Configuration Items (CIs), relationships, and their role in IT operations. u2003u2022 ServiceNow administration fundamentals u2003u2003u25cb Foundational experience administering the ServiceNow platform. u2003u2022 Understanding of ITOM u2003u2003u25cb Familiarity with IT Operations Management concepts and how Event Management supports operational visibility. u2003u2022 Experience 2 to 3 years of handsu2011on experience working with ServiceNow, ITOM, or Event Managementu2013related capabilities. u2022 Completion of the ServiceNow Event Management Implementer Path, or u2003u2022 ServiceNow Certified Implementation Specialist u2013 Event Management (CISu2011EM). u2003u2022 Experience working with enterprise monitoring tools (infrastructure, application, or cloud). Exposure to serviceu2011based operations and CSDM concepts.