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Employment Type: Full time Shift: Description: At MercyOne, health care is more than just a doctoru2019s visit or a place to go when youu2019re in need of medical attention. Our Mission is based on improving the health of our communities u2013 that means not only when you are sick but keeping you well. MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Join the MercyOne Family We are looking to hire a Supervisor in Patient Access As a Patient Access Supervisor at MercyOne, you will Frontline, department-based role that supervises daily functions of assigned area(s). Provide clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care. Demonstrate behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes. Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process. Responds promptly & directly to meet or exceed customersu2019 needs. Process Focus: Follows standards of performance & work processes in designated areas. Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense).Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Communication : Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts. Schedule: + Full time + Variable hours that require flexing to meet the needs of 3 shifts Being on call is a requirement Travel between two campus (Silvis and Aledo) Minimum Qualifications + High school diploma or equivalent. + Two (2) to three (3)years experienceworking in a Pre-service or Patient Access operations with supervisory or lead responsibilities. + ObtainNational certification in HFMA CRCR, NAHAM CHAA & / or NAHAM CHAMrequiredwithin one (1) year of hire. Additional Qualifications (Preferred) + Associate degree + Patient accounting experience Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system Visit MercyOne Careers ( to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis Stronger. Together. As One ( Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran