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Job Description Itu2019s not just about your career or job titleu2026 Itu2019s about who you are and the impact you will make on the world. Because whether itu2019s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, youu2019re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customersu2019 potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website ( to learn more Who will you be working with? To manage both simple and complex orders from inquiry to booking within the Central Hub of the Customer Service Center of Excellence. How will you make a difference? Owns day to day responsibility for dispositioning any web-based inquiries received via , , the Customer Web Center (CWC) or other channel What do we want to know about you? Experience with ERP systems such as Oracle or SAP. u2022 Experience with Customer Service or Inside Sales u2022 Demonstrate an understanding of customersu2019 expectations and commitment to quality of continuous service. u2022 Ability to work on own initiative as well as part of a team. u2022 Excellent communications skills both written and oral, with the ability to communicate at all levels. u2022 Excellent written and verbal English and local language skills u2022 Manage time effectively and prioritize work to meet deadlines. Accustomed to working unsupervised and under pressure, dealing with conflicting demands. u2022 Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges. Desired Characteristics u2022 Computer proficiency u2022 Process mindset u2022 Oracle experience u2022 Undergraduate degree What will your typical day look like? Responsible for responding to and documenting spot quotations via Oracle Responses may be required to be provided to internal resources or directly to customers Quote requests must be documented in Oracle Responsible for manual entry of orders received via email, fax or phone Entry may be required in either Oracle