Job Title

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.Sr. Account Operations Manager (Pharma, Access & Affordability)Reporting to the Sr. Manager of Account Operations, the Sr. Account Operations Manager provides oversight and management of assigned large and complex accounts, ensuring the customer and program activity is appropriately managed throughout the customer lifecycle, understanding the programs may evolve frequently. This individual will drive outstanding customer experience, program and contract accuracy, and cross business unit collaboration and consistency.They must be able to work effectively with individuals in both business and technical roles. They should have ability to manage contractual obligations of customer and navigate across the various functions of the business.The Sr. Account Operations Manager is also responsible for balancing customer management with strategic projects benefitting the team, business and/or product.What Sr. Account Operations Managers Do?Primary responsibilities include:Serves as primary point of contact for day-to-day management of multiple, complex accounts in support of relevant strategiesAccountable for the successful management of all account contract deliverables within contract terms and review of account invoices against contractual obligations for accuracy and validationServes as initial point of contact for day-to-day program support and issues, researches and communicates corrective actions to resolve complex account problems directly, escalates concerns effectively when appropriate, and/or engages internal teams to assist as neededUnder limited direction, documents and maintains program plans, measures progress towards account goals and objectives, and manages risk/mitigation plansFosters a culture of continuous improvement and operational excellence by addressing areas for improvement and promoting best practices within the team to ensure a consistent, high quality and repeatable account experienceUtilizes data, working with data teams if appropriate, to evaluate trends/risks and make appropriate recommendations for accountsIn partnership with internal and external stakeholders, shares and applies broad industry knowledge and provides recommendations based on program goalsFosters strong, collaborative working relationships across CMM and McKesson, works with internal teams to assist in meeting account requirements, and provides direction/coordinates activities among supporting teams as neededCritical Skills:Proven problem-solving skillsAbility to build trust and credibility across all levelsComposure and diplomacy under pressure when resolving urgent customer issuesStrategic and creative thinker with confidence in sharing ideasSkilled at prioritizing multiple deliverables in cross-functional environmentsStrong project and process management expertiseExperience in large customer relationship and experience managementProficient in contract/SLA oversight, risk mitigation, and solution optimizationStrong data acumenWorking knowledge of Salesforce (SFDC) preferredAbout YouYou love working with people - both colleagues and clients - in a fast-paced environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collab