Job Title

Job SummaryCustomer Service Professional who handles incoming and/or outgoing calls.Job Responsibilities Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignments as necessary. Extensive phone experience and computer literate.Education RequirementRequired Education: High School Diploma or general education degree (GED).Preferred Education: N/ARequired Certifications & Licensure N/APreferred Certifications & Licensure N/AKnowledge, Skills, AbilitiesRequired Skills & Experience: Two (2) years of experience and Bilingual (facility specific). Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Active listening providing full attention to callers to understand their concerns and needs. Effective problem-solving to analyze a situation, identify core issues, and find effective solutions.Preferred Skills & Experience: N/A N/AReasonVacancyWe are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.