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Job Title: Customer Service Representative / Office Secretary / Office Manager Location: [Havelock, NC] Company: KLM Plumbing About KLM Plumbing: KLM Plumbing is a trusted provider of residential and commercial plumbing services, committed to delivering quality workmanship and exceptional customer care. We pride ourselves on building strong relationships with our clients through professionalism and prompt service. Position Overview: KLM Plumbing is seeking a highly organized and personable Customer Service Representative who will also perform office secretary and office manager duties. This multifaceted role is essential to the smooth operation of the office and the delivery of top-tier customer service. The ideal candidate will balance client interactions with administrative and managerial responsibilities efficiently. Key Responsibilities: Customer Service Duties: - Serve as the first point of contact for customers via phone, email, and in-person. - Schedule and confirm service appointments and dispatch technicians. - Handle customer inquiries, complaints, and provide solutions promptly and professionally. - Maintain accurate records of customer interactions and transactions. Office Secretary Duties: - Manage daily office administrative tasks such as filing, scanning, and organizing documents. - Handle incoming and outgoing mail, emails, and phone calls. - Assist with invoicing, billing, and payment processing. - Maintain office supplies inventory and reorder as needed. - Support bookkeeping activities by preparing reports and maintaining logs. Office Manager Duties: - Coordinate office operations and procedures to ensure organizational effectiveness. - Supervise administrative staff (if applicable) and foster a positive office environment. - Oversee vendor relations, including service contracts and office equipment maintenance. - Assist with HR functions including onboarding, payroll coordination, and maintaining employee records. - Implement and improve office policies and procedures. Qualifications: - Proven experience in customer service and office administration. - Strong organizational and multitasking skills. - Excellent verbal and written communication abilities. - Proficiency with office software (MS Office Suite, CRM systems, scheduling software). - Ability to work independently and handle sensitive information with discretion. - Knowledge of plumbing industry or construction services is a plus but not required. Working Conditions: - Full-time position, Monday through Friday. - Office environment with occasional field support coordination. Why Join KLM Plumbing? - Opportunity to grow in a dynamic and supportive work environment. - Competitive salary and benefits package. - Be part of a company dedicated to quality and customer satisfaction.