Job Title

Job Description Our team is looking for a Team Lead to run and manage a team of Project Management Assistants (PMA). The PMA team is responsible for processing contract requests for a large utility company. Contract requests include: u2022u2003Processing CREQs (contract requisitions): a request to initiate or procure a contract to engage a vendor. u2022u2003Processing CCRs (contract change requests): a request to change the terms of an existing contract with a vendor. u2022u2003Processing CPAs (contract payment authorizations): an internal approval that allows the utility to pay a vendor for work performed under an approved contract. The ideal candidate is someone who has strong experience managing a team and understands project management principles. The Team Lead is responsible for allocating contract requests to team members, helping to train and develop their team, and communicating with the client to share progress, challenges, and performance. Additional responsibilities include: Team and Deliverable Management: u2022u2003Serve as the primary escalation point for PMA (Project Management Assistant) team questions, issue resolution, and priority alignment before engaging the Project Manager. u2022u2003Assign and balance daily and weekly workloads across PMAs based on volume, urgency, and contractual SLAs (service level agreements). u2022u2003Own QA/QC standards for all PMA deliverables (CREQs, CPAs, CCRs,) u2022u2003Lead tracking, follow up, and resolution of aging items, approvals, and stalled requests u2022u2003Proactively engage Project Managers and stakeholders to remove blockers and prevent downstream impacts u2022u2003Escalate risks, trends, or systemic issues to the Project Manager with clear data and recommended actions Reporting & Performance Management u2022u2003Own weekly reporting inputs including production volume, turnaround time, revisions, cancellations, and aging metrics u2022u2003Validate data accuracy prior to client delivery and ensure reporting tells a clear performance story u2022u2003Track KPIs tied to contract commitments, turnaround times, and accuracy benchmarks u2022u2003Support development of QBR inputs and executive level summaries as required We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u20035+ years of leadership experience managing a team of 3-5 people. u2022u2003Strong project management experience u2013 ability to understand requirements, lead a team, and give direction to accomplish service level agreements with the client. u2022u2003Experience managing client relationships and running meetings. u2022u2003Experience working with data to build reports in Excel to showcase performance. u2022u2003Knowledge in ERP systems like SAP, Oracle, Maximo, or Asset Suite 8. u2022u2003Experience in the utilities, construction, or energy industries.