Job Title

Weu2019re building a world of health around every individual u2014 shaping a more connected, convenient and compassionate health experience. At CVS Healthu00ae, youu2019ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger u2013 helping to simplify health care one person, one family and one community at a time. Title: Welcome Coordinator (Bilingual Spanish Required) Location: 355 Market St Paterson, NJ 07501 The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive and welcoming environment for patients and guests. This position is designed to ensure that every individual who walks through the clinic's doors receives a positive first and last impression. As the face of the clinic, Welcome Coordinators are responsible for maintaining efficient center operations while delivering an unmatched patient experience. They perform a variety of administrative tasks that support the broader team in providing high-quality care and making Oak Street Health a great place to work. Welcome Coordinators are tasked with scheduling patient appointments, managing both inbound and outbound phone calls, and handling various administrative duties such as fax and mail distribution. They are expected to be friendly, flexible, and adaptable to the needs of the patients and the clinic. As part of the Service Team, they report directly to the Practice Manager and focus on creating a seamless experience for patients and community members. The role requires a high level of interaction with patients, ensuring that they receive excellent, high-touch assistance every day. In addition to welcoming patients and conducting visit check-ins, Welcome Coordinators assist patients with required forms, collect co-pays, update patient information in the electronic medical record platform, and manage phone lines. They also maintain the cleanliness of the Welcome and Community Room areas and may occasionally float to other centers in the region as needed. This position is integral to the overall mission of Oak Street Health, which is to provide personalized primary care for older adults on Medicare, focusing on quality care and community engagement. Responsibilities u2022 Welcoming patients and guests u2022 Conducting visit check-in and assisting patients with required forms u2022 Collecting co-pays u2022 Updating patient information and making changes in electronic medical record platform u2022 Scheduling/rescheduling appointments within electronic medical records platform u2022 Managing phone lines by answering, taking messages, and conducting outbound calls as instructed u2022 Managing faxes in the electronic fax platform u2022 Maintaining the cleanliness of the Welcome and Community Room areas u2022 May be required to float to other centers in the region on an infrequent basis u2022 Other duties as assigned Requirements u2022 Strong computer skills required and basic knowledge of Google Suite u2022 Professional phone etiquette u2022 Fluency in Spanish preferred u2022 US work authorization Nice-to-haves u2022 Experience in customer service setting strongly preferred u2022 Some college preferred u2022 A flexible and positive attitude u2022 A welcoming and nurturing attitude toward our patient population of older adults u2022 High level of integrity u2022 Someone who embodies being 'Oaky' Benefits u2022 401(k) matching , u2022 Dental insurance , u2022 Health insurance , u2022 Vision insurance Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits u2013 investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . + No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will close on: 05/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran u2014 committed to diversity in the workplace.