Job Title

The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.- Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.- Ensure all guest information is accurate and maintained in an organized manner.- Utilize the property management system to run daily reports and block any special requests.- Check guests out of the property in accordance with procedures.- Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts.- Accept reservations, changes, and cancellations in the absence of reservations staff.- Promote room upgrades (upsell) and monitor and control product to meet goals.- Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.- Assist individuals and groups with check-in, checkout, and room changes.- Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.- Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.- Work with Front Office Manager regarding hotel business to keep them informed.- Maintain positive and professional communication with all staff.- Provide recognition to others, including co-workers, supervisors, managers, and directors.- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.- Ensure a healthy and safe work environment for co-workers and guests.- Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.- Promote property outlets to guests.- Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.- Resolve guest complaints using property procedures.- Create a positive environment in which all employees have the ability to maximize their potential.- Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.- Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.- Participate in Sound Check meetings on each shift.- Always smile and offer a warm greeting to all.- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.- Take initiative to offer assistance throughout the property.- Operate ethically to protect the Hard Rock brand.- Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.- Perform additional duties as requested by department managers and supervisors.- Communicate with supervisors and managers to ensure that assigned duties are completed to standard.- Coordinate operations with other departments, as needed.- Present a professional image to employees, guests, clients, owners, and investors.- Review and develop guest history records to enhance personalized service for repeat guests.- Maintain confidentiality of guest, employee, and company information.EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.- Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred.- Must be at least twenty-one (21) years of age. ABILITY TO:- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.- Ability to read, comprehend, and write simple instructions, short correspondence and memos.- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).- Ability to stand in place for the duration of the shift.Closing:The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.