Job Title

DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, weu2019re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain u2014 and weu2019re looking for talented people who want to help. Youu2019ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youu2019ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youu2019ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We're looking for an experienced Senior Product Manager - Technical to join our AWS Boost team and lead the development of our unified data center operations service. In this role, you'll own the end-to-end product lifecycle for significant technical features that impact thousands of data center technicians and the global AWS infrastructure they maintain. The ideal candidate combines deep technical knowledge of data center operations with strong business acumen. You should be comfortable diving deep into technical architectures while maintaining a clear focus on improving efficiency, safety, and reliability in our data centers. You'll need to effectively influence across organizations like Data Center Operations (DCO) and Data Center Systems (DCS), build consensus on complex technical decisions, and drive execution through multiple engineering teams. This role offers the opportunity to: Drive strategy and execution for AWS Boost, the platform transforming how we manage data center lifecycle operations Work with technologies that power the backbone of AWS infrastructure Make decisions that directly impact technician experience and operational efficiency Influence the direction of significant technical investments in data center automation Build and launch features used by thousands of technicians across our global data center footprint If you're excited about solving complex technical challenges in data center operations, driving innovation in infrastructure management, and delivering exceptional experiences for our technicians, we want to hear from you. Key job responsibilities Product Strategy & Vision Define and own product strategy, vision, and roadmap for significant technical products/features Drive product discussions with executives and stakeholders regarding vision, goals, and tenets Contribute to operational planning and business reviews (OP1/QBR/MBR) Make data-driven decisions to influence technical priorities and business strategy Technical Leadership Partner with engineering teams to evaluate technical feasibility and architectural decisions Assess impact of emerging technologies on product features and use cases Identify and address technical limitations that affect product scale, performance, or innovation Collaborate with senior/principal engineers on complex technical decisions Customer Focus & Execution Work backwards from customer needs to define clear product requirements Lead market research and usability studies to validate product decisions Drive constructive dialogue between business stakeholders and engineering teams Make smart trade-offs between time, effort, and features Establish and track meaningful metrics to measure product success Process & Communication Create clear product documentation including PRFAQs, specifications, and strategic narratives Develop product materials and training content for sales and technical teams Establish/simplify processes to ensure product meets customer needs Create mechanisms for measuring and reporting product performance A day in the life Your morning kicks off with a rush of excitement as you check the AWS Boost dashboard and discover your team's latest workflow update has slashed completion times by 3 minutes across thousands of daily operationsu2014a win worth celebrating with your engineering team during stand-up. The day accelerates as you bounce between feedback sessions with technicians testing your latest feature, whiteboarding integration solutions with the Workforce Discovery team, and diving into a technical architecture discussion where your distributed systems knowledge helps solve a thorny integration challenge that's been stumping even your principal engineers. By afternoon, you're analyzing usage data that reveals surprising adoption patterns in newer facilitiesu2014an insight that immediately reshapes your roadmap prioritiesu2014before confidently presenting to senior leadership how your work planning feature will reduce unsellable time by 8% across the global AWS infrastructure. Just as you're wrapping up plans for tomorrow's data center site visit (where you'll get to don safety gear and observe your Parts Removal workflow in action), a Slack message pops up from a technician in Singapore thanking your team for making their work