Job Title

IT Support Specialist Contract to Hire ONSITE IN ANKENY, IOWA POSITION SUMMARY We are seeking a rising, service-oriented, IT Support Specialist to provide technical support across our organization. This role combines traditional IT support responsibilities with a foundational understanding of business applications (ERP, CRM). The ideal candidate is hands-on, analytical, and able to assist both with day-to-day support issues and application-related tasks. DUTIES & RESPONSIBILITIES 1. Endu2011User IT Support + Provide first and second-level support for laptops, desktops, mobile devices, printers, and peripherals. + Troubleshoot issues related to Windows (or MacOS), networking, Microsoft 365, and standard business applications. + Manage incoming tickets, ensuring timely response and solution delivery. + Perform hardware/software installation, configuration, updates, and maintenance. 1. Business Application Support (ERP, CRM) + Provide user support for ERP and CRM systems, including navigation, user access, permissions, and workflow issues. + Assist with investigating application errors, data conflicts, or process issues. + Liaise with internal application specialists or external vendors when escalation is required. + Support system testing, upgrades, and implementation of new features. 1. Data Extraction & Reporting + Extract data from ERP systems using builtu2011in reporting tools, queries, or export functions. + Build basic operational reports (e.g., sales, inventory, purchasing, production, finance) aligned with business needs. + Support functional teams with data cleanup, validation, and reconciliation activities. + Maintain documentation of report logic, data sources, and extraction procedures. 1. System Administration + Maintain and manage user accounts in AD/Azure AD and other identity platforms. + Support device management and deployment via tools such as Intune or similar. + Ensure IT documentation (knowledge base, inventory, procedures) is accurate and up to date. + Assist with IT asset lifecycle management and procurement. 1. Communication & Customer Service + Deliver clear and friendly support to end users with varying levels of technical understanding. + Provide informal training or guidance on IT tools, processes, and best practices. + Support IT initiatives and continuous improvement efforts across departments. KNOWLEDGE, SKILLS, AND ATTRIBUTES: Required + 2+ years of experience in IT support, service desk, or helpdesk roles. + Strong troubleshooting skills in hardware, operating systems, networks, and common business software. + Basic understanding of ERP and CRM systems, including user support and workflow awareness. + Ability to extract data and create simple reports from ERP systems. + Familiarity with ticketing systems and IT support processes. + Strong communication and customeru2011service orientation. Preferred + Experience with Microsoft Dynamics, SAP, or similar ERP systems. + Basic knowledge of reporting tools (e.g., SQL queries, Power BI, Excel PivotTables). + Understanding of business processes such as finance, supply chain, operations, or sales, or strong willing to learn + Exposure to ITIL service management principles. + Experience with identity and device management platforms (AD, Azure AD, Intune).ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.