Job Title

DescriptionEqual parts advisor and operating partner, Amazonu2019s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses. The Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americasu2014to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas. This roleu2019s primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature-state optimization. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges. What Youu2019ll Do As Senior Business Consultant (BC), you will manage a portfolio of Delivery Service Partner (DSP) owners within the Amazon delivery network. With the evolution of delivery modes and rural expansion planned for 2026, and continued strategic expansion into 2027, this role is integral to our program's evolution. Sr. BCs provide strategic guidance to DSP owners throughout their business life-cycle of their relationship with Amazonu2014from pre-launch preparation through mature-state optimization. You will facilitate solution-oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network. The position requires extensive collaboration with cross-functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams. The ideal candidate will demonstrate strong analytical capabilities, strategic problem-solving skills, and the ability to implement data-driven recommendations that create meaningful change both internally and externally. Key job responsibilities Operational Excellence & Financial Advisory u2022 Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization u2022 Provide comprehensive consultation on financial management and operational optimization u2022 Support development of scalable business processes to ensure consistent performance metrics u2022 Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities u2022 Conduct data-driven business reviews, delivering performance insights and competitive benchmarking analysis Business Development & Program Management u2022 Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives u2022 Guide strategic planning and execution of network capacity management Stakeholder Engagement & Program Enhancement u2022 Foster strong DSP community engagement through coordination of local events and regional initiatives u2022 Build and maintain productive relationships with regional stakeholders u2022 Identify operational inefficiencies and champion process improvements across the network u2022 Design and implement solutions to enhance overall program effectiveness and DSP owner experience The successful candidate will serve as a trusted advisor and primary account manager, combining strategic insight with practical business acumen to drive sustainable growth and operational excellence across the DSP network. A day in the life Strategic Leadership & Decision Making u2022 Drive both strategic initiatives and tactical execution to achieve business objectives u2022 Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long-term solutions u2022 Navigate ambiguous business environments to formulate clear strategic direction and influence cross-functional priorities u2022 Demonstrate sound judgment in solution design, balancing complexity with efficiency Stakeholder Management & Communication u2022 Lead resolution of complex business challenges through detailed analysis and effective escalation management u2022 Foster collaborative relationships across multiple business units and organizational levels u2022 Develop and maintain strong partnerships with key stakeholders through exceptional relationship management u2022 Deliver compelling verbal and written communications, including executive-level presentations and strategic recommendations Location & Travel Requirements u2022 Position is headquartered at our NYC Hub u2022 Work arrangement includes structured mix of office presence, field travel, and remote work days. One week per month is dedicated to in-office collaboration at respective/teamu2019s Hub. Significant field engagement is required: minimum 3 days per week of travel for 3 weeks monthly to support portfolio of Delivery Service Partners u2022 Must be comfortable with regular travel and maintaining a flexible schedule The ideal candidate will demonstrate exceptional problem-solving capabilities, strong business acumen, and the ability to influence outcomes in a dynamic, fast-paced environment. About the team ABOUT AMAZON LOGISTICS At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.Basic Qualifications- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience - Bachelor's degree or abovePreferred Qualifications- 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience - Master's degree or above in management, business administration, economics, engineering, marketing - International Coach Federation Credentialed (ACC/PCC/MCC) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, NY, New York - 134,700.00 - 182,200.00 USD annually USA, TN, Nashville - 110,200.00 - 149,100.00 USD annually