Job Title

Product Operations Lead Position OverviewOur client is a well-established consumer financial services company undergoing a large-scale digital and product transformation. They are building new ways of working across Product, Design, Engineering, and Go-to-Market teams and are hiring a Product Operations Lead to help scale product excellence and measurable impact across the organization.This is a hybrid opportunity, onsite Tuesday, Wednesday, and Thursday in New York, NY, Wilmington, DE, Baltimore, MD, or Dallas/Irving, TX.The Product Operations Lead will focus on building the systems, partnerships, and visibility that enable teams to consistently deliver high-quality product outcomes that drive customer retention and growth. This role is highly hands-on and fluid-one day focused on documentation and workflows, another on training and enablement, and another on experimenting with GenAI tools to redefine how Product, Design, and Engineering operate in an AI-enabled environment. Key Responsibilities Product Operating Model & Delivery Excellence Establish, evolve, and scale the Product Development Lifecycle (PDLC), ensuring delivery is efficient, repeatable, and outcome-driven. Design and implement scalable product management workflows, tools, and rituals that improve execution quality, reduce delivery friction, and enable PMs to operate with greater autonomy. Own and improve product tooling and workflows (e.g., Jira, Confluence, analytics, experimentation platforms), including assessing current usage and driving meaningful improvements. Build operational systems that improve predictability, velocity, and delivery consistency across teams. Strategic Alignment & Cross-Functional Partnership Drive strategic alignment across Product, Engineering, Design, Customer Success, Sales, Marketing, and Operations. Ensure high-priority initiatives are clearly defined, well-sequenced, and delivered faster with greater business impact. Act as a connective layer across functions, improving communication, prioritization, and shared understanding of outcomes. Partner closely with product leaders to align roadmaps with business goals and customer needs. Customer Insights & Discovery Enablement Build and operationalize customer feedback and discovery frameworks that connect field insights to product strategy and roadmaps. Ensure customer insights from research, analytics, and frontline teams are consistently synthesized and accessible to Product Managers. Enable product teams to translate insights into action, driving measurable improvements in adoption, retention, and customer satisfaction. Measurement, Visibility & Outcomes Establish outcome measurement and reporting systems that clearly track product success and business impact. Define and operationalize OKRs, delivery metrics, and velocity tracking, connecting execution to growth, retention, and product quality. Create visibility into wins and learnings, ensuring success is measurable, repeatable, and celebrated across the organization. Foster a culture of data-driven decision-making and continuous improvement. GenAI, Enablement & Change Management Experiment with and integrate GenAI-enabled tools into product workflows to improve efficiency, insight generation, and delivery speed. Help define what it means to be a Product Manager, Designer, or Engineer in an AI-enabled world. Develop playbooks, training, and enablement programs to support adoption of new tools, processes, and operating models. Support change management efforts during an ongoing, large-scale transformation.Qualifications Minimum 7+ years of experience in Product Operations, Product Delivery, or Product Management within a technology-driven organization. Strong preference for candidates who have transitioned from Product Manager to Product Operations. Proven experience building systems, processes, and