Job Title

JOB REQUIREMENTS: Description Are you passionate about hospitality andeager to work for the most recognized name in the industry? Do youaspire to grow your career at a premier hotel in downtown Milwaukee? Ifso, the Hilton Milwaukee is the perfect place for you We are seeking adedicated Front Desk Supervisor to join our dynamic team and contributeto the exceptional guest experience we're known for. As a Front DeskSupervisor you will greet our guests and welcome them to return forfuture stays, while providing them with prompt and courteous service.There's no better time to join us as the Hilton Milwaukee is justcompleting a $40 million renovation. This extensive transformationelevated our guest rooms, event spaces, and grand lobby to reflect a newera of modern elegance. Connected to the newly expanded Baird Center,the Hilton Milwaukee is not only the city's largest hotel but also ahistoric gem. Built in 1927 as the Schroeder Hotel, we offer 554beautifully appointed guest rooms and over 34,000 square feet offlexible meeting space. Our commitment to innovation, exceptionalservice, and timeless style ensures our continued reputation asMilwaukee's premier meeting and convention destination. If you'repassionate about hospitality and ready to make a lasting impact, weinvite you to become part of our team and shape the future of the HiltonMilwaukee. What you will be doing: Supervise front desk staff,reservations, and bell staff as needed. Ensure all daily functions fromchecklist are completed. Greets guests and check them in and out. Answerphones. Perform manual and computer posting of transactions. Handlemoney, credit cards, and checks. Issue mail and messages to guests.Resolve guest dissatisfaction. Take reservations. Provide directions andanswers guest questions. Enter wake-up calls. Perform additional dutiesor projects as assigned by Front Office Director. What we are lookingfor: Previous experience in hospitality, reservations, or front deskpreferred; strong customer service background with a guest-focusedapproach. Tech-savvy and adaptable, with the ability to quickly learnnew systems and software; proficiency in cloud-based phone systems,communication platforms, and related technology are preferred. Fluent inEnglish with excellent verbal and written communication skills. Strongactive listening, problem-solving, and interpersonal skills; clear,pleasant, and professional speaking voice. Positive, customer-orientedattitude with a polished demeanor Detail-oriented, organized, andcommitted to delivering outstanding guest service High school diploma orGED required; some college or advanced education preferred What's in itfor you? A free, well-balanced meal every shift Room discounts at MarcusHotels & Resorts and Hilton-branded properties Discounts at MarcusHotels & Resorts restaurants, cafes, lounges, golfing, skiing,... Forfull info follow application link. APPLICATION INSTRUCTIONS:Apply Online: ipc.us/t/401E36D4C8C243BC