Description Residence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Desk Agent to join our Team Our Residence Innu00ae by Marriott Buffalo Downtown, is located in the Allentown district of Downtown Buffalo, our hotel is minutes from the Buffalo Niagara Medical Campus and offers free onsite parking, as well as an attached Starbucksu00ae. With 105 spacious studio and one-bedroom suites with separate living and sleeping areas, and fully equipped kitchens, we are an extended stay hotel. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: + Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. + Handles cash, credit card information and goods at the property + Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. + Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. + Typical Schedule : Morning Shifts : 7 AM u2013 3 PM , Evening Shifts: 3 PM u2013 11 PM, Weekend Availability needed Pay range: $16.50-$17.50 At Buffalo Lodging, we are committed to keeping our most important assets u2013 our employees u2013 healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: + Paid Weekly (Every Friday) + Medical, Dental & Vision Insurance + Competitive 401 (k) Retirement Savings Plan with Generous Employer Match + Paid Vacation and Sick Time + Paid Holidays + Tuition Reimbursement + Flexible Spending Account + Company Paid Life Insurance + Company Paid Short-Term Disability Insurance + Long-Term Disability Insurance + Employee Assistance Program + Hotel Discounts u2013 for You, Your Friends and Family + Wellness Programs + Monthly Employee Appreciation Activities & Events + Learning and Development Opportunities + Employee Referral Program Qualifications Behaviors Preferred + Team Player: Works well as a member of a group + Enthusiastic: Shows intense and eager enjoyment and interest + Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Education Required + High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Job Title
Front Desk Agent