Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Columbus, Ohio. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. As part of the team, you will engage with customers, handle inquiries, and ensure smooth order processing. Responsibilities: u2022 Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions. u2022 Manage order entries and updates in the system with attention to detail. u2022 Provide support in handling both inbound and outbound calls to address customer needs. u2022 Maintain clear and detail-oriented communication with clients and team members. u2022 Generate reports to track customer service metrics and order statuses. u2022 Collaborate with internal departments to resolve customer issues efficiently. u2022 Ensure compliance with company policies and procedures in all interactions. u2022 Handle escalated issues with a detail-oriented and problem-solving mindset. u2022 Participate in training sessions to enhance product knowledge and service skills. Requirements u2022 Proven experience in customer service, preferably in a call center or similar environment. u2022 Strong proficiency in order entry and data management. u2022 Excellent verbal and written communication skills. u2022 Ability to handle inbound and outbound calls with professionalism. u2022 Familiarity with reporting tools and data analysis. u2022 Exceptional organizational skills and attention to detail. u2022 Ability to multitask and prioritize tasks effectively. u2022 Proficiency in using customer service software and tools. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.
Job Title
Customer Service Representative