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Job Description: (Hybrid with 1-2u00a0 days Onsite) Looking for a hands-on SuccessFactors LMS Admin (IT-side BSA) who can handle LMS tickets, configure the system, build reports (PRD/Plateau), and improve processes. Not a ServiceNow or generic SAP role. This is a SuccessFactors LMS Admin + IT-side BSA (Hands-on role) 50% Production Support (tickets, debugging) 50% Configuration + Process Improvement (no heavy coding) Handle ~900 LMS tickets/year, Debug issues like: Curriculum issues + AICC content problems + Config vs integration issues And later Decide: Is this IT issue or business issue? (Not just closing tickets u2014 analyzing patterns & reducing tickets) Will also be Configure LMS modules (NOT heavy customization) Building custom Reports (PRD, Plateau) (MUST) MUST HAVE SAP SuccessFactors (LMS module) u2190 NON-NEGOTIABLE Hands-on LMS configuration + admin (IT side) Experience handling: LMS tickets + Debugging issues (AICC, curriculum, config) PRD Reports Plateau Reporting Candidate with Minimum 6u20137 years experience Needs someone who can jump in Day 1 and start fixing things u00a0 Top Skills: SAP SuccessFactors support, LMS admin, configurations ; Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform). Experience with Jira/Confluence . Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government). SAP SuccessFactors Learning Certification. u00a0 Key Responsibilities 1. Deep LMS Administration, Configuration & Support (Primary Focus) u2022 Own and support full configuration and administration of SAP SuccessFactors Learning (LMS). u2022 Manage domains, role based permissions, security structures, assignment profiles, user data imports, and admin roles. u2022 Support business with creation and questions on items, classes, programs, catalogs, curricula, and blended learning structures. u2022 Configure and maintain workflows, approval processes, evaluations, surveys, and notifications. u2022 Manage & provide support on content lifecycle including version control for SCORM/xAPI/AICC content and troubleshoot tracking issues with precision. u2022 Perform learning history corrections following documented SOPs and governance rules. u00a0 2. Compliance, Audit, and Governance u2022 Maintain audit ready learning records and generate evidence packages as needed. u2022 Implement and enforce governance around user access, data retention, domain structures, and naming conventions. u2022 Partner with Compliance and Internal Audit on quarterly access reviews, history updates, and training completion evidence. u00a0 3. Reporting, Analytics & Data Quality u2022 Build accurate and automated reports using SuccessFactors and work in partnership with Data & Analytics team for tableau reports. u2022 Create compliance dashboards for mandatory training, overdue items, curricula completion, and audit metrics with business and Data & Analytics team. u2022 Troubleshoot data inconsistencies, analyze root causes, and ensure history adjustments follow strict controls. u2022 Support data requests from Learning, Leadership, Legal, Security, and Compliance etc. u00a0 4. Integrations & Technical Enablement u2022 Understanding of SAP BTP integration u2022 Support and troubleshoot integrations between SF Learning and content vendors (LinkedIn Learning, Skillsoft, Precipio, OpenSesame, Coursera). u2022 Monitor SFTP jobs, API data flows, and integration logs; collaborate with IT on incident resolution. u2022 Support SSO and identity management integrations (Okta / Azure AD through SAML). u2022 Drive impact assessments and regression testing for SAP SuccessFactors bi annual releases. u00a0 5. Business Analysis & Stakeholder Partnership u2022 Work with Learning BUs to translate business needs into scalable LMS configurations. u2022 Conduct requirements gathering, write BRDs/FRDs, and maintain process documentation and SOPs. u2022 Lead UAT cycles, create test scripts, manage test execution, and document results. u2022 Provide training and enablement to internal administrators and SMEs. Required Qualifications Must Have (Non Negotiable) u2022 5+ years of deep, hands on experience administering SAP SuccessFactors Learning (LMS). u2022 Proven background operating in audit driven or regulated environments (SOX, GxP, ISO, OSHA, or similar). u2022 Advanced expertise in: o LMS security model (domains, roles, assignment profiles) o SCORM/xAPI/AICC content debugging and tracking o Learning history corrections and data governance u2022 Strong troubleshooting abilities, especially around: o Content launch/tracking o User assignments o Connector/SFTP/AICC issues o Integrations and sync errors u2022 Solid understanding of SuccessFactors Platform (RBP, BizX Admin Center). u2022 Exceptional documentation skills and strong attention to detailu2014critical for audit readiness. Preferred Qualifications u2022 Experience with SuccessFactors modules beyond LMS (EC, PMGM, Onboarding, Platform). u2022 Familiarity with ITIL processes (incident/change/CMDB). u2022 Experience with Jira/Confluence . u2022 Experience in heavily regulated industries (healthcare, biotech, finance, aerospace, government). u2022 SAP SuccessFactors Learning Certification. u00a0 (Hybrid with 1-2u00a0 days Onsite) Powered by JazzHR