Job Title

Description: The Reservations Coordinator at Hyatt Regency Irvine supports both transient and group reservations with a high level of detail, ownership, and interdepartmental collaboration. This role requires strong system knowledge, excellent communication skills, and a mindset geared toward operational accuracy and guest satisfaction. Ideal candidates will balance technical execution with proactive coordination across Revenue, Sales, and Operations teams. What You Will Love About Us + Full-time benefit eligibility after 30 days + Discount hotel stays for colleagues, friends and family + Tuition reimbursement + Uniform provided and laundry is taken care of in house + Complimentary parking in + Complimentary meals during work hours + Hyatt Perks which includes thousands of national and local partners for various discounts. Wellbeing _u201cOur purpose is to care for people so they can be their best u2013 and we believe wellbeing is the ultimate realization of our purposeu201d_ + Health, Dental, Vision Insurance eligibility after 30 days of employment + 401(k) Retirement plan & Hyatt stock purchase plan. Development _u201cCareers at Hyatt donu2019t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleagueu2019s individual circumstances and take the form of a career lattice.u201d_ + Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities + A wide range of development tools through the Hyatt Learning platform for all colleagues + Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague + With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant. Hyattu2019s benefit package is designed to care for the wellbeing of you and your family, while providing options that fit your healthcare needs and budget. Hyatt offers health insurance cover (medical, dental, vision, life insurance, disability coverage, etc.), an opportunity to participate in the 401(k) plan that provides a matching contribution. As a valued member of the team at the Hyatt Regency Irvine, you also have the privilege of complimentary parking, 20% discount at hotel Food & Beverage establishments, Employee Meal privileges in our Colleague Dining Area, employee stock purchase plan options, eligible for paid time off/holiday pay/sick days, tuition reimbursement, college savings plan and colleague discount room availability program. As a Hyatt colleague, you have access to a number of discounts. Responsibilities u00b7 Process and manage daily reservations activity across transient and group bookings in Opera and Reserve u00b7 Run and audit key reports (e.g., no-shows, cancellations, deposits, STEX, multi-room reservations, OTA discrepancies) u00b7 Block room types and suites for special requests, ADA needs, and package fulfillment with precision u00b7 Monitor rate codes, room type balancing, and inventory accuracy across 30u201390 day horizon u00b7 Collaborate with Sales/Event teams to process group rooming lists, block adjustments, and group cut-offs u00b7 Coordinate pre-arrival setups including routing, billing, deposits, and special alerts (e.g., comps, VIP, LGLO) u00b7 Respond to pre-arrival guest inquiries and ensure resolution of failed or missing reservations via OTA extranets u00b7 Send pickup reports, process turnovers, and track earned comps and commission structures for group blocks u00b7 Support daily reconciliation of deposits and manage cancellation charges within policy windows u00b7 Communicate with clarity and follow-up on cross-functional requests to minimize guest and operational risk Qualifications: Qualifications u00b7 1 year of hotel experience required; reservations and/or front office preferred u00b7 Strong knowledge of Opera PMS and Reserve preferred u00b7 Proficiency in Microsoft Office (especially Excel); ability to run and interpret hotel system reports u00b7 Familiarity with OTA extranets (Expedia, ) and understanding of deposit/cancellation policies u00b7 Exceptional attention to detail and time management; able to multi-task and prioritize under pressure u00b7 Strong written and verbal communication skills; able to coordinate effectively with internal departments u00b7 Ownership mindset with a proactive, systems-aware approach to guest and group servicing u00b7 Experience handling group rooming lists, suite blocking, and group billing setup is a strong plus Primary Location: US-CA-Irvine Organization: Hyatt Regency Irvine Pay Basis: Hourly Job Level: Full-time Job: Administrative Req ID: IRV001102Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.