Job Title

Title: Group & Advance Sales Representative Reports To: Director of Visitor Experience Group & Advance Sales Supervisor Position Summary The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks. Specific Duties & Responsibilities + Provide exemplary customer service to all clients while ensuring revenue is maximized. + Answer Group Sales telephone lines and respond to email inquiries. + Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations. + Enter reservations into the ticketing system u2013 send confirmation and invoice to client. + Collect and process payments u2013 follow up on unpaid invoices. + Enforce all payment and cancellation policies u2013 issue credits and refunds. + Assist with scheduling and confirming tour guides based on the needs of the client/group. + Meet and greet groups, review itinerary and Garden offerings. + Scheduling of group dining and provide catering form to the Gardenu2019s caterer as required. + Oversee group sales events, coordinating with various departments for set-up and execution. + Help grow the business by assisting in outbound sales campaigns to past visitors and prospects. + Additional duties as assigned by management. Qualifications + Must be available to work weekend + High School diploma required; some college preferred + Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management + Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus. + Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment. + Previous customer service experience desired + A valid driveru2019s license is preferred. Physical Demand & Work Environment + Ability to move up to 30 pounds and lift overhead, stand for long periods of time, work outdoors in all types of weather conditions. Work Schedule + This is a temporary, part-time position scheduled for Monday, Tuesday, Thursday, and Sunday Rate + $21 Per Hour If you require an accommodation for any part of the application process, please notify the Human Resources department at