Job Title

Job Description Facilitating walk-ups desk service and utilizing incident knowledge base platform (Service Now) Analyze, diagnose, document, resolve and, escalate reported issues and outages Assist other depts within IT; engineering/operation with infrastructure applications/hardware Configure, install, and troubleshoot laptops/mobile devices/printers Respond to all user support inquiries globally including primary office location We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2+ years of support role experience in help desk environment or tech support services Telephone customer service experience Fundamental understanding of PC hardware/software and connectivity components Experience with an incident management/tracking system Basic understanding of ITIL based structure Knowledge of MS Exchange, Active Directory, SharePoint Some weekend and afterhours support required, as well as, light travel potentially Experience with Windows 7-10 Operating Systems, Mac OSX experience