Job Title

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Check out our company page: https://www.imagefirst.com/company/This is a GREAT Opportunity in the Rio Grand Valley of Texas. Spanish Speaking a MUST!As the General Manager, you are the champion and steward of our purpose. Your success is measured not just on financial results, but in the positive impact you create across all four stakeholder groups (Associates, Community, Customers, and Patients).RESPONSIBILITIES:Translate Vision into Action (Sales, Service, Operations)Build Culture Daily: Foster an environment where Associates thrive, talent advances, and we all deliver exceptional serviceDrive Customer Loyalty: Own relationships with customer accounts, train others to do the same, and ensure service excellenceBalance safety, growth, efficiency, and profitabilityDevelop others to be future leadersLead and direct the efficient operation of treatment and distribution at our laundry facility processing cloth products. This individual must be able to direct and develop all quality initiatives and aspects related to customer relations, service management, production and administrationDeliver strong operational performance by ensuring compliance with our organization and regulatory agency standards and programs, and translating corporate strategy into front line operational tacticsEnsures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, Joint Commission, regulatory standards, and financial, workplace and legal requirementsProvides overall long-term planning, direction and control to assigned accounts within a defined district to achieve pillar goals and key business outcomesLeads recruitment and development of team, ensuring high performance, talent succession planning, and employee engagement; ensures use of applicable roundingEstablishes and maintain effective customer rapport and maintains mutually beneficial business relationships with clientsIdentifies opportunities to implement new products and services which support sales growth and client retention, and independently conducts client negotiations and renegotiates unit contractsInterfaces with client c-suite and regional management and their staffsDevelops District forecasts and communicates deviations to Regional & divisional ManagementDetermines plan that optimizes financial performance and productivity by conducting operational auditsMINIMUM QUALIFICATIONS:Minimum of 5 years' progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmentalBachelor's Degree or equivalent experienceRequires previous managerial experience in food services or Industrial or ManufacturingMUST be Spanish SpeakingSelf-starter, capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical and communication skillsStrong financial acumen required in order to discuss financial planning, objectives and resultsExceptional organizational and time management skills with a proven track record of growing accountsMust be able to relate professionally and positively to physicians, clinical staff and healthcare facility executives with excellent communication, interpersonal, presentation and management skillsContract-managed service experience is highly desirableRequired Competencies:Be Respectful: Value all we come in contact withBe Remarkable: Create a positive moment with every interactionBe Safe: Keep ourselves and those around us safeBe Honest: Be guided by truthfulness in all we doBenefits:Weekly payMedical, Dental, VisionPet, Legal, and Hospital Indemnity Insurance401k (match)Paid Time Off PackagePaid Parental LeaveTuition ReimbursementReferral ProgramGreat company cultureCollaborative team environmentEOE / Drug-Free WorkplaceWe are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.