Job Title

University of Pittsburgh Physicians is hiring a Full-Time Lead Surgery Scheduler to help support UPMC Presbyterian. Hours: Monday-Friday, daylight Location: UPMC Presbyterian _Previous experience with scheduling preferred._ Purpose: Coordinate and schedule patients for in-patient and outpatient surgical procedures. Provides leadership for all surgery schedulers. Responsibilities: + Provide patients with pre and postoperative instruction according to service specific guidelines. Schedule post-operative appointments and appointments to review testing ordered by physician. + Assists in the recruiting and hiring of surgery schedulers + Send/receive patient medical records in accordance with Health Insurance. Obtain lab/x-ray reports, hospital notes, referral information, etc. + Assists nurses with messages/triage/OR chart prep etc. + Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. + Ensure all billing and insurance information is current and accurate. + Complete forms/requisitions as needed. Schedule appointments. Manages schedules and organizing patient flow. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. + Answer and respond to all incoming telephone inquiries utilizing UPP customer service standards. + Perform all responsibilities in a manner that demonstrates appropriate behavior towards staff, peers and other department personnel as defined in the departmental and UPMC/UPP job performance standards. Employee can be relied upon to work steadily and effectively and for punctuality and regularity of attendance. Stays late to cover clinical areas as needed + Obtain pre-certification and/or referral prior to the date of the procedure. Ensure that informed consents are signed. + Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. + Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed. + Provides leadership for all surgery schedulers. + Acts as preceptor for new hires. + Manage inventory of supplies; restocking exam/procedure rooms. + Coordinate and schedule all necessary pre-testing and orders given by the attending physician(s). + Completes performance appraisals for surgery schedulers. + Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals. + Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. + Coordinate surgery cases and communicates with hospital personnel to obtain approval for hospital admissions. + Guides workflow and/or assigns tasks to other clinical staff. + Mentors, orients and provides ongoing training to staff. + High school diploma required. + Completion of a medical assisting program or 4-5 years experience in a medical field. + Proficiency in medical terminology preferred. Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures. + General knowledge of computer software and practice management databases is required. + Knowledge of the Epic practice management programs preferred. + Strong organization, time management and interpersonal skills. + Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees. + Ability to deal compassionately and professionally with patients is essential. + Ability to work independently and possess sound decision-making skills. + Ability to prioritize work demands. Ability to consistently maintain confidentiality with regards to all job assignments and related information.Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran