Job Title

Job Description UW Medical Centeru2013Montlake-Emergency Department Registration has an outstanding opportunity for a Patient Services Specialist Supervisor . WORK SCHEDULE + 100% FTE (40 hours per week) + Monday u2013 Friday + Day Shift; 6:30am - 3:00pm POSITION HIGHLIGHTS The Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the department. This role is responsible for leading and supervising staff in the Patient Services Specialist class series, as well as other assigned personnel. PRIMARY JOB RESPONSIBILITIES + Ensure smooth daily operations and patient safety by prioritizing tasks and managing workflow. + Oversee staff scheduling, HR data systems, and deliver high-quality customer service. + Track inventory, submit repair orders, and support departmental quality improvement efforts. + Supervise and support staff while modeling professional and courteous communication. + Develop, implement, and maintain organizational systems and unit procedures. + Collaborate to uphold safety standards, infection control, and emergency protocols. + Advocate for patients and families, ensuring privacy, dignity, and cultural sensitivity. + Foster teamwork across departments and represent the unit in meetings and committees. + Maintain knowledge of medical terminology, hospital policies, and Epic ADT systems. + Lead and participate in training, continuing education, and professional development. + Demonstrate strong coordination, multitasking, and leadership skills. + Proficient in Microsoft Excel and Word, with experience working with diverse populations. REQUIREMENTS + Bacheloru2019s degree in a medically related or public relations field + Four years of experience as a Patient Services Specialist + An equivalent combination of four yearsu2019 experience as a Patient Services Specialist, a UW Supervisory Skill Certificate, and education/experience may substitute for stated requirements ABOUT UW MEDICAL CENTER - MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care and pioneering medical advances. The Montlake campus is located on the edge of the beautiful UW campus with many amenities available to staff and very convenient public transit, including Sound Transitu2019s light rail station across the street. Learn more: Excellence. Exploration. Education. ( ABOUT UW MEDICINE u2013 WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washingtonu2019s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrowu2019s healthcare leaders. Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center u2013 Montlake, UW Medical Center u2013 Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest Become part of our team. ( Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $27.17 hourly Pay Range Maximum: $38.86 hourly Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Supervisory About the UW Working at the University of Washington provides a unique opportunity to change lives u2013 on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (.University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.