Job Title

As a Quality Assurance Automation Engineer, you will design, develop, and execute automated test scripts to ensure the reliability and performance of customer experience platforms and web applications. You will partner with developers, product managers, and fellow QA engineers to translate requirements into robust test plans and automation, with a strong focus on Cyara for omnichannel contact center testing and Selenium for web test automation. You will also work closely with cross-functional teams including business and operations managers, UX designers, and client stakeholders to ensure the Contact Center (CC) solution aligns with business objectives and delivers a seamless user experience, staying current with QA practices specific to contact center technologies. In this role, you will + Design and implement automated test cases using Cyara for voice and IVR, email, SMS, and chat testing. + Develop and maintain Selenium-based test automation frameworks for web applications. + Write clean, scalable test scripts using JavaScript and related tooling. + Collaborate with developers, product managers, and QA peers to ensure comprehensive test coverage aligned to requirements. + Perform regression, functional, and performance testing across multiple platforms. + Analyze test results, identify defects, and work with development teams to drive timely resolution. + Continuously improve automation processes and tools to enhance test efficiency and reliability. + Participate in Agile ceremonies and contribute to sprint planning and retrospectives. What you need to have to be considered + Hands-on experience with Cyara for omnichannel testing (voice/IVR, email, SMS, chat). + Strong experience building and maintaining Selenium-based automation frameworks. + Proficiency in JavaScript for test automation and scripting. + Solid background in regression, functional, and performance testing practices. + Experience working in Agile/SCRUM environments with strong collaboration skills. + Proficiency in Python for ML. These will help you stand out + Experience with Java. + Experience optimizing QA approaches for contact center and customer experience platforms. + Strong communication, planning, and organization skills with a continuous improvement mindset. Benefits: Applications will be accepted until 4/25/2026. The annual salary for this position is between $65,000p.a u2013 $80,000p.a. depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical, Dental, Vision, and Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term and Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-SS2Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.