Job Title

Full Time Clerical Rochester, NY, US Salary Range: $22.00 To $25.00 Hourly Position Summary The Corporate Support Specialist helps keep things running smoothly day to day by being a go-to support for incoming calls and key office needs. This role manages a high volume of operator calls, making sure each one gets to the right place quickly and efficiently, helping our teams stay connected and responsive. In addition to call management, this role oversees scrub inventory, including tracking, ordering, and maintaining adequate supply levels for staff. The Corporate Support Specialist also provides backup support for medical supply ordering and front desk reception, helping to ensure continuity of operations and a positive experience for both internal teams and external visitors. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining a professional and service-oriented approach. Essential Functions + Responsible for all incoming Agency Operator calls and voicemails, as well as supporting other department calls as the first point of contact for customers, employees, and other healthcare professionals. Handle calls and voicemails with professionalism, tact, and patience, while providing exceptional customer service. Act as a liaison between the customer and the appropriate person to resolve/handle their questions. + Responsible as a back-up to the Medical Supply Order Specialist and will process all patient and HCR office medical supply orders. Ensure that all HCR medical supply closets are appropriately stocked and any urgent patient issues/concerns are properly escalated. + Responsible for providing new hires with necessary aide/nursing/therapy bags, uniforms, and other required items, by monitoring the HCR New Hire List. + Ensure that the Metro Park office is appropriately stocked with uniforms for new hires. + Act as a backup to other department staff when needed. + Other duties as assigned. This job description reflects managementu2019s assignment of essential functions; and nothing in this herein restricts managementu2019s right to assign or reassign duties and responsibilities to this job at any time. Education Requirements + High School diploma required. Qualifications and Requirements + Outstanding customer service and telephone skills. + Prior call center and/or receptionist experience preferred. + Bilingual in English and Spanish preferred. + Highly organized and detail oriented. + Must be able to manage multiple tasks, priorities, and easily adapt to changing situations and problem-solve. + Must demonstrate a strong work ethic + Must be willing to work in a fast-paced environment and meet deadlines. Work Environment The Corporate Support Specialist is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as light work: + Light work - Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work involves sitting most of the time. Physical Requirements The following is a description of the physical requirements on a daily basis for the Senior Corporate Support Specialist. While performing the duties of the job the employee is regularly expected to: + Stand + Sit + Hear + Walk + Talk + Stoop or kneel + Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran