Job Title

The United States Bankruptcy Court for the Northern District of Ohio is accepting applications for the position of Automation Specialist. The court serves the 40 northernmost counties in the State of Ohio and is headquartered in Cleveland with additional court locations in Akron, Canton, Toledo, and Youngstown. The court is comprised of approximately 50 clerk's office staff who support eight judgeships and their chambers' staff. The Automation Specialist will serve as the local IT support; manage and troubleshoot end-user hardware and software; follow and adhere to districtwide information technology security policies and procedures; and coordinate with the IT Department regarding technical issues impacting the court. The Automation Specialist reports to the Deputy Clerk in Charge in Akron.u00a0Representative Duties:Install or assist with the installation of new or revised software releases.Provide hardware and software support for office equipment, desktop and laptop computers, printers, multi-function copiers, audio recording equipment, network fax services, IP telephones and court-issued portable electronic devices.Respond to local IT technical requests as assigned by the IT Department.Test new software and hardware and work with IT to troubleshoot problems and deploy end-user systems.Coordinate teleconference and video conference logistics for equipment, such as document cameras, recording systems, and video distributions.Maintain inventory of local IT equipment and ensure that property passes are issued, as required.Configure hardware to meet users' ergonomic needs.Provide on-site training in hardware and software applications.Perform data entry for the Case Management/Electronic Case Files (CM/ECF) system.Ensure end-users and automation equipment adhere to the court's IT security policies and procedures.Prepare reports for management team and judicial staff, as needed.Coordinate and monitor services provided by vendors and technicians.Maintain adequate automation supplies.Must have the ability to perform duties in an office setting and remotely, as needed.Assist with administrative clerk's office duties and other duties, as assigned.Occasional travel, as required.u00a0Qualifications:Excellent written, oral, and interpersonal skills required, with an exceptional ability to communicate technical concepts to court staff.Excellent customer service and organizational skills.Accuracy and attention to detail.Ability to problem-solve under pressure, multitask, prioritize, and meet deadlines.u00a0Specialized Experience:A minimum of two years' experience supporting PC Windows 10 operating systems.A minimum of two years' experience supporting desktops, laptops, PC peripherals, tablets, and smartphones.Demonstrated proficiency supporting office productivity tools, such as MS Office 365 tools and Adobe Acrobat.Experience supporting wireless technology.u00a0Preferred Qualifications:Bachelor's degree in Computer Science or a related field from an accredited college or university.A+ or CompTIA certifications.Experience with Cisco IP phones.Experience supporting Virtual Private Network (VPN) clients.u00a0Starting Salary:This is a full-time Court Personnel System position with salary commensurate with experience and qualifications within the range of CL Grade 27 (Step 1 $62,370 to Step 61 $101,386). First-time hires to the federal government typically start at the Step 1 beginning salary in the range for their respective grade level. The Court Personnel System is divided into a developmental range (Steps 1-24) and a full performance range (Steps 25-61). Salary and promotion eligibility g