JOB SUMMARY:The CRM Intern will support the operational execution of Email, SMS, and Direct Mail programs for North America. This role is focused on reporting, QA, documentation, and workflow support to ensure CRM campaigns launch accurately and on time. The intern will work closely with channel managers to maintain CRM operational excellence and consistency across channels. The ideal candidate is creative with exceptional multi-tasking, project & time management, technical and analytical skills. JOB RESPONSIBILITIES:EMAIL & SMS OPERATIONS SUPPORTAssist with weekly and monthly reporting for Email and SMSUpdate performance trackers and UTM/link hygiene logsPerform QA checks (links, images, rendering, copy)Support proof routing and documentationMaintain CRM calendars and asset trackersDIRECT MAIL SUPPORTAssist with circulation tracking and version organizationMaintain project files and proof documentationCOMPETITIVE MONITORINGCapture competitor emails/SMS using a structured templateTag brand, offer type, date, and channel (no insights required)Maintain a clean archive in the shared driveADMINISTRATIVE SUPPORTTake notes during meetings and maintain action-item logsAssist with Retail RSVP support and occasional data entrySupport cross-functional operational requestsKEY PERFORMANCE INDICATORS:Accuracy and completeness of QA and reporting tasksReliability and timeliness in delivering assigned workConsistency of documentation and trackersReduction of operational workload for CRM channel managersREQUIREMENTS:EDUCATION BA / BSC in Marketing required / Masters preferredEXPERIENCE/SKILLSProficiency in Excel/Google Sheets (VLOOKUP, SUMIFS, pivots preferred)Strong attention to detailAbility to follow structured processes and standard operating proceduresOrganized, responsive, and able to manage multiple tasksInterest in CRM operations or digital marketingBENEFITS INCLUDE: Competitive Compensation at $19/hourSchool Credit OfferedA warm, open, fun, and friendly work environment Generous LOccitane employee discounts All Applicants:
Job Title
CRM Intern (Summer 2026)