Job Title

The Senior IT Support Specialist must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners.To provide the IT support and resources needed to enable our customers to succeedTake ownership of customer issues reported and see problems through to resolutionExcellent people skills: friendly, empathetic, outgoing, respectful, patient.Excellent written and oral communications skillsResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesInstall and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipmentAssist in planning and undertaking scheduled maintenance upgradesSet up accounts for customersTalk to clients and computer users to determine the nature of any problems they encounterInvestigate, diagnose and resolve computer software and hardware problemsRepair equipment and replace partsMaintain an accurate asset inventory of IT equipmentManage stocks of equipment, consumables and other suppliesMinimal on-call/afterhours work may be requiredAny and all additional IT related tasks as assignedSupervision of Others: NoAuthority/Budget/Decision Making/Discretion & Independent Judgement Ability: Employee will be in a position to make strategic decisions in regards to setup, implementation, configuration, administration, and overall health of the entire IT infrastructure. Superior discretion and independent judgement are required.Physical Requirements: Must be able to lift 50 lbsLocation: Plano, TX / Remote site in DFW MetroEducation: Degree in IT related field or equivalent work experience. Certifications a PLUSExperience: Minimum three years’ experience in an IT support roleRequired Competencies:At least three years experience as an IT Endpoint Computer Technician or IT Service Desk Agent.EXCELLENT customer service skillsSolid knowledge and experience with various technology stacks including Microsoft Windows 11, MS Edge, MS Active Directory, MS Office 365(Outlook, Word, Excel, PowerPoint, TEAMS etc.), Google Chrome, Azure Active Directory, Cloud Storage (One Drive, Egnyte, Box, etc.)Familiarity with enterprise service desk software usageBasic understanding of the TCP/IP protocol suiteExcellent written/verbal communication skillsProduce timely, clear, accurate, and thorough written documentation for all tickets assigned.Create knowledgebase articles when appropriate for tasks, procedures, and remediation of incidents.Solid understanding of ITIL practices (IT Service Management, Incident Management, Problem Management, Change Management)Ability to re­prioritizes when new issues arise, to ensureatimely responseFamiliarity with and a natural curiosity for emerging technologiesUnderstanding business practices, approaches, organization, and cultureManage projects; plan and prioritize work assignmentsAdaptable to changing circumstancesPreferred Competencies:Basic PowerShell scriptingProject Management experienceCurrent CompTIA A+ certificationGreen Brick Total Compensation:Competitive salary and bonus programMultiple Medical and ancillary benefits401(k) with Company MatchHome Purchase DiscountNothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.