Job Title

Additional Information Bonus Eligible, Relocation Assistance Available Job Number 26040721 Job Category Food and Beverage & Culinary Location Gaylord Palms Resort & Convention Center, 6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746VIEW ON MAP (Palms Resort & Convention Center, 6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $103,000-$142,000 annually Bonus Eligible: Y JOB SUMMARY Manages the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to promote a consistent, high quality product is produced. Monitors sanitation and food standards. dentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Manages all pastry food preparation areas. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 6 years experience in culinary, food and beverage, or related professional area. OR u2022 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading the Discipline Teams u2022 Supervises and manage employees; understands employee positions well enough to perform duties in employees' absence. u2022 Supervises and coordinates activities of cooks and workers engaged in pastry preparation. u2022 Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. u2022 Encourages and builds mutual trust, respect, and cooperation among team members. u2022 Serves as a role model to demonstrate appropriate behaviors. u2022 Promotes and maintains the productivity level of employees. u2022 Supervises pastry preparation shift operations. u2022 Communicates performance expectations in accordance with job descriptions for each position. u2022 Creates and maintains open, collaborative relationships with employees and ensures employees do the same within the team. u2022 Verifies that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results. u2022 Leads shifts while personally preparing food items and executing requests based on required specifications. u2022 Represents the property in media events as needed. u2022 Facilitates pastry classes for customers and the community. Verifing Culinary Standards and Responsibilities are Met u2022 Develops, designs, or creates new ideas and items for pastry kitchen. u2022 Follows proper handling and right temperature of all food products. u2022 Maintains food preparation handling and correct storage standards. u2022 Recognizes superior quality products, presentations and flavor. u2022 Verifies employees maintain required food handling and sanitation certifications. u2022 Promotes compliance with all applicable laws and regulations regulations. u2022 Assists the Executive Chef with menu development associated with pastry. u2022 Operates and maintains all department equipment and reports malfunctions. u2022 Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. u2022 Assists in determining how food should be presented and creates decorative food displays. u2022 Maintains and demonstrates knowledge of food and beverage trends within the hospitality industry. u2022 Executes cooking shows and educational programs to guest audiences. Providing Exceptional Customer Service u2022 Monitors and provides service behaviors that are above and beyond for customer satisfaction. u2022 Manages day-to-day operations, verifying the quality, standards and meeting the expectations of the customers on a daily basis. u2022 Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed. u2022 Sets a positive example for guest relations. u2022 Empowers employees to provide excellent customer service. u2022 Responds to and handles guest problems and complaints. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Maintaining Culinary Goals u2022 Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc. u2022 Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work. u2022 Supports procedures for food and beverage portion and waste controls. u2022 Purchases appropriate supplies and manage inventories according to budget. u2022 Trains employees in safety procedures. u2022 Create cost cards, recipe cards, photographs, and categlogues for utilization during taste presentations. Managing and Conducting Human Resource Activities u2022 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. u2022 Participates in training staff on menu items including ingredients, preparation methods and unique tastes. u2022 Verifies property policies are administered fairly and consistently. u2022 Verifies disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. u2022 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. u2022 Uses all available on the job training tools for employees. u2022 Solicits employee feedback, utilizes an