Job Title

Infrastructure Operations Engineer (IT Infrastructure Engineer Level 1) - Provisional GENERAL DUTIES This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and engineering of complex datacenters, networks and cloud deployments. Under administrative direction of a university IT manager, with broad latitude for independent action or decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and virtualization components. There are three Levels of this title. Assignment Levels 2 and 3 may oversee multiple projects and supervise employees. This specification describes typical assignments for this title; related duties may be assigned as needed. To view the complete job description, go toview the Job Description for IT Infrastructure Engineer. CONTRACT TITLE IT Infrastructure Engineer FLSA Non-exempt CAMPUS SPECIFIC INFORMATION The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 26 colleges. CIS supports enterprise IT and applications, identifies and develops new technologies that advance the University's core mission, operates and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk. Additionally, CIS manages the processes that safeguard the Universityu2019s IT assets, maintains the security posture by operating the CUNY Security Operations Center (SOC), develops disaster recovery plans for business continuity and supports the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNYu2019s 26 colleges. Lastly, CIS provides strategic and operational IT leadership to all CUNY campuses. The Infrastructure Operations Engineer is responsible for supporting the design, implementation, monitoring, and ongoing operation of enterprise IT infrastructure environments including data centers, cloud platforms, network systems, and core computing services. The role ensures the reliability, security, and performance of infrastructure components that support institutional applications, enterprise systems, and mission-critical services. Reporting to the Director of Data Center Operations, the Infrastructure Operations Engineer collaborates with cross-functional technical teams to maintain and improve infrastructure services across on-premises, hybrid, and cloud environments. Responsibilities include infrastructure monitoring, system performance analysis, incident response, capacity planning support, and operational improvements to maintain highly available computing environments. This role supports enterprise infrastructure initiatives by assisting in the engineering and operational management of servers, virtualization platforms, storage systems, networking infrastructure, cloud services, and associated monitoring and automation tools. Key responsibilities include, but are not limited to: + Designs, implements, and maintains enterprise infrastructure solutions across on-premises, hybrid, and cloud environments; participates in deployment, configuration, and lifecycle management of servers, virtualization platforms, storage systems, networking components, and cloud infrastructure services. + Assists in implementing infrastructure security controls, vulnerability remediation, and compliance with institutional cybersecurity standards and policies. + Assists with infrastructure integration and automation through configuration management tools, API integrations, and operational process improvements. + Monitors enterprise infrastructure environments including servers, networks, storage, virtualization platforms, and cloud systems to ensure reliability, availability, and optimal performance; supports enterprise monitoring and alerting platforms by configuring dashboards, alerts, and reporting to detect operational anomalies and potential service disruptions. + Responds to infrastructure alerts and incidents by investigating issues and coordinating resolution with infrastructure, application, and cybersecurity teams. + Participates in infrastructure upgrades, patching, maintenance activities, and system performance optimization. + Monitors public cloud and hybrid infrastructure environments, including management of Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) platforms. + Assists in data protection strategies including backup, replication, disaster recovery configurations, and participates in disaster recovery testing and resilience planning. Participates in IT service management processes including incident, problem, and change management while maintaining accurate infrastructure documentation and system configurations. + Collaborates with internal IT teams, stakeholders, and external vendors to support infrastructure initiatives, troubleshoots issues, and contributes to operational standards and knowledge sharing. + Performs special projects, ad hoc assignments, and related duties consistent with the scope and responsibilities of the position, which may require travel to work locations across the five boroughs and participation in on-call support outside of standard business hours, including evenings and weekends, as needed. NOTES: 1. Until further notice, this position is eligible for a hybrid work schedule. 2. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position. MINIMUM QUALIFICATIONS 1. A baccalaureate degree in computer science, engineering or a related field from an accredited college or university and five (5) years of satisfactory full-time experience in thedesign and engineering of complex datacenters, networks and/or cloud deployments; or 2. A baccalaureate degree from an accredited college or university and six (6) years of satisfactory full-time experience as described in u201c1u201d above; or 3. A high school diploma or its educational equivalent and ten (10) years of satisfactory full-time experience as described in u201c1u201d above; or 4. Education and/or experience which is equivalent to