CHC is a non-profit social service agency in the Akron area whose mission is to treat, inspire, support and empower individuals and families impacted by the disease of addiction.u00a0CHC has been a critical part of Ohio's efforts to treat and prevent substance use disorders since 1974.We are currently looking for a Receptionist for our 725 location. This role is the first point of contact for patients and visitors at our facility. This role involves managing front-desk operations, including greeting patients, answering phones, scheduling appointments, verifying insurance, and performing general administrative tasks to support clinical staff and ensure smooth office operations.------------------------------------------------------------------------[Duties Include:]{.underline}- Greet and check in patients in a courteous and professional manner.- Answer multi-line phones, screen and direct calls, take messages.- Schedule, reschedule, and confirm patient appointments.- Verify patient insurance and obtain pre-authorizations when required.- Collect co-pays, balances, and other payments at the time of service.- Maintain patient records and ensure that necessary documents are completed.- Ensure HIPAA compliance and patient confidentiality at all times.- Communicate effectively with physicians, nurses, and other healthcare team members.- Maintain the reception area in a clean and organized manner.- Handle incoming and outgoing mail and faxes.- Assist with administrative duties such as data entry, filing, and inventory of office supplies.------------------------------------------------------------------------[Minimum Requirements:u00a0]{.underline}High school diploma or GED required; additional administrative training is a plus. Minimum of 1--2 years of experience in a medical or healthcare office preferred. Familiarity with electronic health records (EHR) systems; Credible etc. Basic understanding of medical terminology and insurance processes. Strong communication and customer service skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook).------------------------------------------------------------------------[Why you would love it here:]{.underline}- Medical, dental and vision benefits for employees working 30+ hours weekly- 32 paid days off per year (holidays, vacation, personal and sick days)- Referral Bonuses- 403b, with company match after one year- Professional licensure fee reimbursement- Company Sponsored Training Opportunities -- based on position- Employee Assistance Program (including Health Management, Family Support and Financial Advice/Assistance)CHC is an Equal Opportunity Employer and Provider of Services.Non-smoking facility.
Job Title
Receptionist