Job Title

Job Description: Job Summary Responsible for directing the operation of a Walgreens Local Specialty Pharmacy, and accountable for improving unit sales, profits, and image through the overall development and protection of store assets, the selection, training, and development of personnel, and proper service to customers. Responsible for building relationships, overseeing the clinical management of patients and growing the business at the site. Performs all duties of the Pharmacy Manager in their absence . Customer Experience + Ensures that store personnel provide hospitable service and information, and are courteous, friendly, and efficient. + Responds to customer inquiries and complaints, and maintains and improves overall image of pharmacy department. Responds to special needs of customers, as requested. Patient/Clinical Management + Collaborates with providers to determine appropriateness of therapy. Educates patients on medication administration and expectations, side effect mitigation, and the importance of adherence. Regularly follows up with patients during the time of refills. + Enrolls and follows patients through clinical management programs. + Oversees the enrollment of patients with assistance programs, such as Chronic Disease Fund, confirming patient eligibility and all required reporting and documentation. + Responsible for ensuring compliance of team members with regard to the documentation of patient management in the appropriate systems. + Fully abides to all compliance policies inclusive of participating in the billing and submission of claims to government-sponsored health care programs, including Medicare, Medicaid, and all other third-party payers, as well as the facilitating of prior authorizations on behalf of prescribers. Operations + Works with the Pharmacy Manager toward the success of the pharmacy operation (scheduling, customer service, and in stock) and maintains a working knowledge of the pharmacy function. + Directs the operation of the store (front-end and pharmacy departments). + Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to customers inclusive of patients, prescribers, pharmaceutical manufacturers, payers, and health systems. + Provides direction to ensure that pharmacy department procedures and practices are in compliance with federal and state regulations and guidelines. Also ensures compliance with internal regulatory bodies and contracts with payers and pharmaceutical manufacturers (BOP, DEA, Medicare, accreditation bodies, compounding, FDA, etc.). + Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. Ensures completion of all required reporting. + Assures accurate and timely reporting of inventory for limited distribution drugs (LDD) when required (daily, weekly, and monthly). + Recommends and implements asset protection controls and procedures to identify and minimize profit loss. + Improves and maintains store condition, maintenance, and appearance for the safety, health, and well-being of customers and employees, and ensures adherence to applicable government regulations and laws. + Controls the store's safe and