This job was posted by : For moreinformation, please see:DescriptionOverviewThe Consumer Experience Senior Specialist is a strategic roleresponsible for serving as the global content owner for allconsumer-facing digital content across approximately 200 websites. Thisincludes oversight of important public information, including FAQs,nutritional information (), content syndication,Salesforce Knowledge, and Joy Rewards. The role partners closely withcross functional stakeholders to define content strategy, drive theenhancement roadmap, and ensure ongoing governance, accuracy, andoptimization. This position also leverages consumer feedback and datainsights to identify trends, inform decision-making, and continuouslyimprove the end-to-end consumer experience.This position will also leadCX finance support.Responsibilities CX Strategy, Digital Experience & Product Ownership Content Governance, Optimization & SEO Financial Management & CX Operations Stakeholder, Communications & People Leadership Operational Enablement & Planning Must be strongly proficient in writing in EnglishCompensation and Benefits: The expected compensation range for this position is between$80,200 - $134,250. Location, confirmed job-related skills, experience, and educationwill be considered in setting actual starting salary. Your recruiter canshare more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 8% ofannual salary paid out annually. Paid time off subject to eligibility, including paid parental leave,vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefitspackage to support our employees and their families, subject toelections and eligibility: Medical, Dental, Vision, Disability, Health,and Dependent Care Reimbursement Accounts, Employee Assistance Program(EAP), Insurance (Accident, Group Legal, Life), Defined ContributionRetirement Plan.Qualifications 5-10 minimum years work experience Vendor management experience preferred Very detail oriented, strong MS Excel skills required Demonstrated written communication skills - especially in PowerPoint,Word, email, and social media Strong verbal communication, presentation, and interpersonal skills Digital skills, including experience with digital apps, photo andvideo editing and digital content Team player, relationship builder, leader, and innovator Highly proactive, analytical, organized, and motivated with excellentproject management skills Strong decision-making and problem-solving skills with the ability tothink out-of-the-box to reach issue solutions and approach projects ontime and within budget Executive presence including calmness under fire and ability tomanage conflicting information and deliver results through challengingrelationships across markets and levelsEEO StatementOur Company will consider for employment qualified applicants withcriminal histories in a manner consistent with the requirements of theFair Credit Reporting Act, and all other applicable laws, including butnot limited to, San Francisco Police Code Sections 4901-4919, commonlyreferred to as the San Francisco Fair Chance Ordinance; and ChapterXVII, Article 9 of the Los Angeles Municipal Code, commonly referred toas the Fair Chance Initiative for Hiring Ordinance.All qualified applicants will receive consideration for employmentwithout regard to age, race, color, religion, sex, sexual orientation,gender identity, national origin, protected veteran status, ordisability status.PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability/ Protected Veteran / Sexual Orientation / Gende Identity / AgeIf you'd like more information about your EEO rights as an applicantunder the law, please download the available EEO is the Law & EEO is theLaw Supplement documents. View PepsiCo EEO Policy.Please view our Pay Transparency Statement
Job Title
Consumer Experience Sr Specialist - 445424