Job Title

General Superintendent Customer Service & Operations Support Job ID: 15262 Business Unit: MABSTOA Location: New York, NY, United States Regular/Temporary: Regular Department: Customer Svc & Ops Support Date Posted: Apr 6, 2026 Description Job Information Title : General Superintendent -Customer Service and Operations Department : Operations Planning Authority: OA/TA Division/Unit : Operations Planning/ Customer Service & Operations Support Work Location : Various Hours : Managerial Compensation: $100,700 - $159, 171 Deadline (If Applicable) : April 24th 2026 Reporting Manager (If Applicable) : Deputy Chief, Customer Service & Operations Support Responsibilities The General Superintendent has a lead role in the continued cross departmental effort to aid customers during their travel, both planned and unplanned service events by leading communications teams and response to such events in real time. This position is also responsible for ensuring that accurate, up-to-date customer communication materials are posted and maintained at all 16,000 bus stops across the five boroughs of New York City. This includes implementing a systematic process for regular inspections, timely updates, and prompt replacement of outdated information, while maintaining signage in good conditionu2014free from graffiti, damage, and obstructionsu2014to provide riders with clear, reliable service information and enhance the overall customer experience throughout the year. In addition, the General Superintendent is responsible for the operation of the unitu2019s fleet of non-revenue vehicles and must ensure the unitu2019s non-revenue vehicles are available to support the unitu2019s operation by maintained and inspected as mandated. The GS directs the training of all newly hired part-time traffic checker personnel in Customer Services and Operations Supportu2019s mandatory u201c100 Hours Comprehensive Field and Office Training Program.u201d Education and Experience A Baccalaureate degree in Business Administration, Economics, Computer Science, Engineering or a closely related field, and eight (12) years of full-time professional work experience in a large rapid transit operation, three (6) years of which must have been in a managerial/ supervisory capacity, or A satisfactory equivalent of education and experience. Desired Skills + The ability to make sense of complex, high quantity, and sometimes contradictory information to effectively problem solve + Be willing to learn, accept, and grow with change + Bear the responsibility of holding self and others accountable to meet commitments + Ability to make good, effective, and timely decisions that keep the organization moving forward + Working Familiarity of NYCT Subway and Bus networks + Driveru2019s License valid in New York State Selection Method Based on evaluation of education, skills, experience, and interview. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the u201cCommissionu201d). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, includ ing with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.