Job Title

Title: Senior Medical Office Coordinator Department: Healthcare Location(s): West 59th Street Shelter (Manhattan) Salary: $55,000 Position Overview: Project Renewalu2019s Healthcare Department is seeking a team-oriented, customer-focused, and strong multi-tasker for the Senior Medical Office Coordinator position. Reporting to the Assistant Administrator of Clinic Operations, this role works closely with clinical team members, program staff, and facility personnel to ensure that essential administrative and operational functions of the clinic are carried out efficiently and effectively. Responsibilities include: Front-desk support: u2022 Greet current and prospective patients and visitors, and ensuring all incoming inquiries are either addressed or directed to appropriate resources, in a prompt and courteous manner u2022 Manage all aspects of the clinicu2019s provider appointment scheduling within the electronic health record (EHR) system, including scheduling, rescheduling and cancellation of onsite and tele-health appointments. u2022 Ensure that maximum utilization of each provideru2019s schedule and schedule blocks (i.e. meetings, PTO) are entered and updated accordingly u2022 Ensure clinic team is promptly informed of changes to clinicu2019s appointment schedules related to cancellations, early arrival and delays u2022 Facilitate the registration process (i.e. check-in, check-out) for new and established patients by accurately verifying and entering demographic and insurance information into the EHR, ensuring all required documents are completed, and collecting any additional data mandated by federal, state, or contract agencies. u2022 Facilitates visit check out (i.e., scheduling follow-up, and specialty appointments). u2022 Process patient insurance information and conduct eligibility using ePACES and other payors or non-payor-based portals. u2022 Distribute OMNY cards as needed. u2022 Maintains OMNY card distribution log and reconciliation daily. u2022 Scan all required documents into the EHR. u2022 Review incoming mail and correspondence and process in accordance with policies and procedures u2022 Ensure patient information and confidentiality is protected in accordance with HIPAA guidelines and regulations. Coordination of Care: In collaboration with clinic team members: u2022 Coordinate with the outreach specialist to facilitate linkage to care for clients across Project Renewal. u2022 Liaise with the healthcare department staff (e.g. Nurse Care Managers), other PRI programs and contracted partners (e.g. shelter-based case management and social service teams), to schedule new / returning patients for services as requested. u2022 Facilitate access to health insurance by referring uninsured / under-insured patients to Enrollment Specialists. Clinical facility: u2022 Conduct environment of care rounds to ensure all clinic areas are clean and comply with regulatory standards. u2022 Ensure patient materials and all signage are visible, in good condition and up to date. u2022 Collaborate with clinic team members, track inventory of office and clinical supplies, and submit supply orders in a timely manner u2022 Assess office equipment routinely, reporting issues and requests to appropriate resources (such as, but not limited to: IT department, facilities management, department leadership and contracted vendors) u2022 Complete additional duties / tasks as assigned by the supervisor Qualifications u2022 High school diploma or graduation equivalency degree (GED) u2022 Minimum two (2) year work experience in a medical office setting. u2022 Basic competency in Microsoft Office (Word, Excel, Teams) u2022 Excellent telephone etiquette, verbal, and written communication skills u2022 Strong time management, multi-tasking, organization, scheduling skills u2022 Strong internal and external customer service / relationship management skills u2022 Experience with the eClinical Works (eCW) or electronic health record system Preferred Qualifications u2022 Associate degree u2022 Knowledge of clinical terminology u2022 Knowledge of Federally Qualified Health Center operations u2022 Bilingual; fluent in Spanish a plus Job Details Pay Type Hourly Employment Indicator Regular Hiring Min Rate 30.22 USD Hiring Max Rate 30.22 USD