Job Title

Role Overview Make a Meaningful Impact at an Awardu2011Winning Academic Medical Center Are you a relationshipu2011builder who is passionate about elevating patient satisfaction, an empathetic communicator, and inspired by datau2011driven improvement? Sodexo is seeking an energetic and missionu2011focused Patient Experience Manager I to support our partnership with UMass Memorial Medical Center u2013 Memorial Campus , located at 119 Belmont Street in Worcester, MA . UMass Memorial Medical Center is the regionu2019s trusted academic medical center, serving Central Massachusetts with excellence in care, research, and patientu2011centered service. What You'll Do + Rounding with existing patients, families, and Nursing personnel + Collaboration with hospital clinical and administrative leadership + Collecting, organizing, and trending data + Communicating findings with both Nutrition Services and interdisciplinary teams + Daily patient meal rounding, interacting with patients and nursing staff + Identifying and implementing process improvement initiatives to increase patient satisfaction What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: + Medical, Dental, Vision Care and Wellness Programs + 401(k) Plan with Matching Contributions + Paid Time Off and Company Holidays + Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring + Guest facing food service/hospitality experience + Basic level computer skills + Ability to work cross functionally as the liaison between the patients, dietitians, nurse managers + Interest in partnering with the other Sodexo Managers to enhance the patient experience and dinning experience + Ability to understand and analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance + Demonstrate excellent communication and customer service skills Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when youu2019re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (. Qualifications & Requirements MinimumEducation Requirement - Associate's Degreeor equivalent experience MinimumManagement Experience - 2 years MinimumFunctional Experience u2013 1 year experience in Service Recovery role at large hospitality or hospital environment Location _US-MA-WORCESTER_ System ID _987219_ Category _General Management_ Employment Status _Full-Time_ _Exempt_ Posted Range _$61710 to $79860_ Company : Segment Desc _HOSPITALS_ _On-Site_