Job Title

New York, NY, USA Hourly 19.00-20.00 per hour DOE Full Time Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more Looking for a reliable and self-motivated candidate that would be On-Call when there is a need for coverage our local accounts. Would be able to communicate effectively with many different types of people along with willing to perform multiple tasks. This is a great position for someone who is Retired and looking for something that is not full time. Position Summary: The Field Support Representative (FSR / Floater) is a highly adaptable operational professional responsible for providing on-site coverage and project support across multiple client locations within the assigned region. This role ensures business continuity during employee absences, vacations, and other types of PTO, while also supporting special projects, operational transitions, service enhancements, and new site launches. The FSR must be flexible, customer-focused, detail-oriented, and capable of quickly integrating into diverse site environments while maintaining high service standards. Travel within the designated service area is required. Key Responsibilities: + u2022 Customer Service & Reception: Ensure the customer service area is always staffed and functional. Provide reception coverage and handle client interactionsu2022 Mailroom & Office Support: Assist in all mailroom functions, including sorting, distributing, and handling mail. Support various office services like copy requests and work tickets during coverage or lunch breaks.u2022 Backup for staff: Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage.u2022 Maintains records and filesu2022 Must have good working knowledge of postal regulationsu2022 Must have good working knowledge of computer basicsu2022 Perform work in a backup capacity to all staff functionsu2022 Provide problem resolutionu2022 May deal with difficult or irate customer periodicallyu2022 Ensures equipment is in good working order, equipment maintenanceu2022 Interfaces with the client contact when requiredu2022 Keeps manager informed of operational efficiencies and potential problemsu2022 May be required to work overtime periodicallyu2022 Able to set prioritiesu2022 Must be flexible to adapt to changesu2022 Must demonstrate leadership qualitiesu2022 Cover locations in the New York Metropolitan and/or Tri-State Areasu2022 Travel when need based on coverage and needs Qualifications: u2022 High School diploma or GED equivalent required.u2022 Ability to lift up to 50 lbs.u2022 1 to 2 year experience in a mail room or experience at FedEx and/or UPS.u2022 Proficiency in MS-Office: Word, Excel, Outlook, and Power Point. u2022 Ability to appropriately handle confidential and highly sensitive material.