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Job Title:Department: Location: Hours Per Week: Schedule: Sign-On Bonus: SUMMARY:summary statement here RESPONSIBILITIES:Responsibilities in Job Profile here REQUIRED QUALIFICATIONS: + Required Degree + Required Certification/Licensure + Required Years of Experience PREFERRED ATTRIBUTES: + Preferred Degree + Preferred Certification/Licensure + Preferred Years of Experience + Preferred Skills or Knowledge Job Profile Summary Position Summary:Serves as point of entry contact person to welcome and assist patients and visitors to the Hospital. Provides superior customer service by modeling the mission and vision of Rochester Regional Health.Key Responsibilities:u2022Anticipate customer needs and deliver courteous, helpful, welcoming services to all who visit the Hospital. u2022Assist with team member, patient, and visitor inquiries with a warm and welcoming attitude.u2022Register all visitors in CareConnect for those visiting patients. u2022Responsible for answering the departmentu2019s phone line u2022Assist patients and guests in navigating their stay. Escort guests to their destination if needed, providing wheelchair or other assistance as necessary. u2022Assist guests by providing accurate and helpful connections and potential solutions within the hospital and throughout our local community. u2022Deliver mail, packages and flowers as needed. u2022Serve as a point person of for questions and service recovery; coach, train and guide volunteers as needed. u2022Collaborate with hospital departments to provide cohesive and seamless customer service experience. u2022Report patient safety issues through SafeConnectu2022Ensure that recurring patient impacting issues are brought to the attention of leadership for review.u2022Maintain wheelchair par levels by rounding for wheelchairs u2022Perform other duties as assigned, including special projects to support the team and facility.u2022Escorts patients and visitors to main waypoints, such as elevators, main hallways, etc.u2022Dependent upon assigned work location, assist staff (e.g., Clinical and/or Central Patient Transport) with patient discharges. This includes documenting patient drop off time, providing wheelchair assistance to patients being discharged, waiting with patients for transportation, and assisting patients to the vehicle. u2022Dependent upon assigned work location (e.g., Surgical Waiting Lunge and/or Cath Lab) check in patients and note their arrival time, round with patient support persons and address needs, questions as necessary. General housekeeping such as sanitize tables and straighten up waiting area.Desired Attributes: u2022 Associates degree preferred Excellent communication and computer skills.u2022 Able to demonstrate the ability to deliver excellent customer service both internally and externally.u2022 Able to adapt quickly to change and multi-task simultaneously.u2022 Strong organizational and interpersonal skills.u2022 Able to work flexible schedule.Minimum Qualifications:N/ARequired Licensure/Certification Skills:N/A EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employeeu2019s physician or delegate will be considered for accommodations. PAY RANGE: $16.75 - $18.92 CITY: Rochester POSTAL CODE: 14621 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.