Job Title

Description We are looking for a Patient Administrative Specialist to join our team on a contract basis in Palo Alto, California. In this role, you will be responsible for ensuring smooth front-office operations, including patient coordination, surgery scheduling, and administrative support in an outpatient clinical setting. This position requires excellent organizational and communication skills to provide a seamless experience for patients and healthcare providers. Responsibilities: u2022 Welcome patients upon arrival, assist with check-in and check-out processes, and address initial inquiries regarding appointments, payments, and schedules. u2022 Coordinate surgery scheduling and manage provider preferences to accommodate urgent patient needs. u2022 Maintain and update clinic databases, directories, and internal forms to ensure accurate documentation. u2022 Respond to non-clinical patient and CRM messages, escalating cases as necessary to the appropriate team. u2022 Provide administrative support to healthcare providers using reference tools and documentation. u2022 Manage and distribute incoming faxes, mail, and other clinic-specific documents. u2022 Ensure service standards are met or exceeded in alignment with organizational goals. u2022 Handle multi-line phone systems to route incoming calls and respond to inquiries efficiently. u2022 Support daily clinic operations by maintaining accurate records and facilitating communication between teams. u2022 Execute customer service tasks with professionalism, prioritizing patient satisfaction and problem resolution. Requirements u2022 High school diploma or equivalent educational qualification. u2022 Familiarity with medical terminology and its application in administrative tasks. u2022 Proficiency in using Windows-based office software and other computer systems. u2022 Strong verbal and written communication skills tailored to different audiences. u2022 Ability to manage multiple priorities effectively while maintaining attention to detail. u2022 Experience in providing exceptional customer service and solving administrative challenges. u2022 Capability to remain calm and attentive to detail in high-pressure situations. u2022 Knowledge of electronic medical records (EMR) systems and multi-line phone operations. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.