Job Title

Are you ready to go uP? We are named in Top Workplaces NYC for 2024We are one of the winners of USPAACCs Fast 100 Asian American Business awardsWe are recognized as one of the Top 5000 in Inc. Magazines Fastest Growing Private CompaniesWe were a finalist for Best ISO of the Year by ETA in 2024We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businessesWhy Should You Join Universal Processing?You want to work at a minority owned Fintech company that empowers small to medium-sized businessesYou are passionate to serve and support our local community and their growthYou get on-the-job training to get you familiar with the industry and the roleYou get medical, vision, and dental coverage, along with PTO, 401k, and commuter benefitsWe offer periodic performance review for potential salary increaseCompensation: This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month. Role Summary: The Technical Support Deployment role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort. Responsibilities:Deployment & ConfigurationProgram, configure, test and deploy payment technologies, including standalone materials, mobile payment devices, online gateways and POS systemsPerform quality checks to ensure devices are properly configured prior to shipment or installationAssist with batch preparation and execution of deployment projectsMaintain accurate deployment records in the company CRM systemInventory & Operational SupportMaintain and update inventory records and assist with inventory organizationSupport monthly inventory reporting and assist in preparing purchase plans for devices and suppliesHelp ensure operational readiness for deployment activitiesTechnical Support & Local ResponseProvide daily technical support via tickets, phone, live chat, and email inquiriesTroubleshoot device, gateway, and POS-related issues and escalate complex cases when necessaryProvide timely local deployment support and rapid response for time-sensitive reseller and merchant requestsDocument client interactions and resolutions in the CRM SystemCross-Team CollaborationProvide basic pre-sale and post-sale technical assistance to Sales AgentsAssist in communicating technical requirements between merchants and internal teamsSupport coordination to ensure deployment and client issues are resolved efficientlyPayment Security & System StabilityAssist in ensuring payment devices and configurations follow company security standards and operational proceduresSupport efforts to maintain stable and reliable payment operations during deployment and troubleshooting processesLearning & DevelopmentContinuously learn about the company's hardware, software, and payment technologiesParticipate in internal product training and assist with deployment or support-related projects as assigned Qualifications:Must be authorized to work in the US at the time of hire. We are an E-Verify employer!Bilingual proficiency in Mandarin-Chinese is required.Bachelor's degree in Computer Science, or the equivalent is preferredTechnically savvy with strong organization skillsExperience troubleshooting issues and achieving solutionsAble to take initiative to solve problem effectivelySelf-motivated to learn new systems and installation of productsAble to accomplish tasks before deadlines and be detail-orientedAble to work efficiently as part of a team and as an individualProficient with Excel and Word About uP:Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UPs consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Lets Go uP, to commemorate its legacy and evolution. At Lets Go uP, we are an equal employment opportunity employer. To learn more about us, please visit us at: