Job Title

USD $26.42/Hr.You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 15,000+ people’s lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!The Engagement Coordinator will assist participants to access and obtain services to address their homeless or housing crisis. This role is responsible for direct social services including triage, assessment, eligibility screening, program intake, program orientation, and case management and resource connection. The Engagement Coordinator will maintain accurate participant records including case notes and eligibility documents in our database (e.g. HMIS, CHAMP, etc.). Performs a variety of administrative and direct service duties related to case management. This role may provide services in the LAFH service center, in the field, at Interim Housing sites and other community-based organizations.Conduct initial triage, screening and assessments using a trauma informed and harm reduction model. Schedule and perform program intakes onsite or field-baseDevelop housing plans and goals with program participantsUses best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessnessConduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessnessRespond to referrals and walk-in appointments dailyCoordinate and collaborate with LAFH team members to ensure effective care coordination and program transitionCoordinate and collaborate with community-based organizations to receive and coordinate program referralsMaintain participant records including but not limited to case notes, assessments, enrollment ad exit questionaries and eligibility documents that meet our standard of care and contractual requirementsMaintain client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reportsDemonstrated familiarity with challenges faced by program participants, including but not limited to health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issuesPossess a high level of empathy and acceptance towards individuals seeking services with physical and mental health needsCustomer Services and conflict resolution skillsProficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling softwareMust be able to perform electronic data entryStrong written and verbal communication skillsCreative problem-solving skillsAbility to work collaboratively in a teamBilingual (English/Spanish) preferredAble to maintain and execute confidential information according to HIPAA standards.Obtain and maintain CPR/First Aid CertificationAbility to pass post-offer Tuberculosis (TB) clearancesTravel is a regular duty for this position and is requiredUse of a personal vehicle to travel between worksites and other locations is required.Must have and maintain a valid California Driver’s License and insurance in good standingAbility to work a 9/80 work schedule.At least one (1) year work history with relevant transferrable skillsHealth, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment. If an accommodation is needed, please inform the Human Resources Department.LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’sFair Chance Act webpage.