Job Title

Rapport Salary: $76,000/Yr-$77,000/Yr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youu2019ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: itu2019s a meaningful career. Job Summary The Lobby Lead Ambassador will be responsible for Managing the Lobby and assisting with receiving, welcoming, and registering all Lobby Guests. The ability to engage all Clients, Guests, Vendors, Tourists and Tenants who enter the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times. RESPONSIBLITIES: u2022Responsible for Managing the Lobby of 622 3rd Avenue. Being engaged and in greeting guests and visitors with enthusiasm and ultimately, creating a remarkable experience. u2022Responsible for understanding and implementing firmu2019s Hospitality SOPs. Adhering and championing the Seven Steps of Remarkable Service on a daily to day basis. u2022Communicates on a daily basis with CML to assure the team is up to date on all Firmu2019s business for the day. u2022Complete all hospitality trainings to assure First Class Experience is being delivered. Assure that all training is being completed and tracked properly for the Lobby Team. u2022Ability to pull daily reports in EMS and be fluent in discussing the days activities, locations and events. u2022Create and maintain schedule on a daily/weekly schedule assuring appropriate coverage during breaks and call outs. u2022Crosstrain Lobby Attendant and designated other ofr spot coverage and support. u2022Coordinating with Lobby Ambassador to assure proper daily coverage as required. u2022Responsible for attending Daily Stand Ups in accordance to established standards. Either in person or virtually. u2022Maintaining Lobby Standards as set forth in SOPu2019s. u2022Performs as the u201con the flooru201d leader of the Lobby Host team. u2022Responsible to effectively communicate any account or location-specific details pertaining to Lobby Lead. u2022Actively participate in weekly/monthly meetings as needed. u2022Executes all duties of a Lobby Host and displays the standard by which their team should follow. u2022Acting as way-finders and hospitality services resource for all guests. u2022Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination u2022Reviewing and committing to memory the profiles of VIP guests expected for the day. u2022Recognizing and welcoming VIP guests using service excellence standards. u2022Communicating effectively with team members and passing on necessary information to colleagues that may arise. u2022Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience u2022Gaining an understanding of the client culture, key areas of activity and creating u201ctransparencyu201d by serving as an extension of the client u2022Takes ownership of their assigned building location, activity engaging with all guests. u2022Having a thorough understanding of the Firmu2019s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency u2022Adhering to Hospitality signature look. u2022Ability to memorize FAQu2018s and speak knowledgeably about the building, surrounding areas, transportation, local restaurants, and Local u2018happeningsu2019. u2022Other duties as assigned. Long Description Client Care: u2022Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances u2022Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome u201cGood Morning/Good Afternoon u2026u201d u2022Works closest with the Lobby Lead Manager and Local Community Manager Lead or other client contacts and building personnel, always ensuring smooth transitions at each stage of guestu2019s journey. Team Work and Communication: u2022Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communication. u2022Maintaining a strong awareness of business activity and communicating all updates with your team members. u2022Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process. u2022Providing assistance according to business needs e.g. lunch cover, call-outs, and general support. u2022Supporting the training of new associates and completing checklists accordingly. u2022Taking part in the cross-training program which covers all areas of the department, when available. Personal Presentation and Responsibilities: u2022Maintaining a professional, polite and considerate manner at all times. u2022Adhering to uniform and presentation standards as per the dress policy. Working Environment: u2022Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. u2022Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary. Physical Aspects of Position: u2022Constant standing and walking in the building lobby throughout shift u2022Frequent lifting and carrying up to 30lbs u2022Constant kneeling, pushing, pulling, lifting Policies and Procedures: u2022Adhere to the Company and the buildingu2019s policies and procedures. u2022Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information. Comply with the Reception and Concierge Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as u2018livingu2019 document KEY COMPETENCIES: u2022A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the Lobby Ambassador role. u2022The ability to work under pressure, prioritizing tasks, and juggling many tasks simultaneously, while constantly interacting with visitors in a public environment. u2022Excellent listening and oral communication skills. u2022Basic computer skills and knowledge of office technology / equipment. u2022Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details. u2022Discreet, ethical, and committed to maintaining a high degree of confidentiality. u2022A consistent professional approach, with a mindset to take ownership and responsibility within and outside oneu2019s job domain. u2022Two to three yearsu2019 experience in a client service / reception position within a hospitality or corporate environment. Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Req ID: 1520033 Rapport a specialized division of FLIK Hospitality Group