Job Title

Role Overview _The Mapping Escalation Specialist is responsible for handling time-critical and sensitive issues related to mapping operations, while also specializing in investigating potentially fraudulent or misleading content and ensuring compliance with mapping policies. The specialist must be trained in escalation protocol to resolve difficult and complex issues in a timely manner, and must conduct in-depth investigations, assess risks, coordinate with internal teams, and implement corrective actions to maintain a trustworthy user experience._ I. Escalation, Mapping Quality & Tooling u2022 Resolve the highest priority mapping issues according to established SLAs. u2022 Work with mapping imagery and data to make edits with exceptional quality and accuracy. u2022 Use mapping tools and knowledge to continually improve map accuracy and edits. u2022 Run QA tools, answer key quality questions about imagery, and enter key mapping metadata with high accuracy. u2022 Analyze map data and make decisions based on policy to complete map workflows. u2022 Handle complex and time-sensitive data modeling questions. u2022 Proactively identify and raise systemic problems with tools or processes. u2022 Contribute to project bugs, workflows, worksheets, scripts, and dashboards. u2022 Maintain strong written skills to submit reports in a professional and timely manner. u2022 Maintain knowledge of Elections processes and procedures on an election cycle basis. II. Trust & Safety / Local Content Investigation u2022 Investigate reported listings and user-generated content to identify fraudulent, misleading, or policy-violating activity. u2022 Verify business legitimacy by reviewing submitted documentation, addresses, and report details. u2022 Monitor and review edits from both external and internal users to prevent abuse or manipulation of listings. u2022 Conduct in-depth failure analysis and root cause analyses of policy violations to determine the origin of problems or incorrect edits. u2022 Document all problem analysis and issue resolution methods, and maintain detailed records of investigations, account activity, and listing changes. u2022 Investigate complex problems, provide detailed insights, develop hypotheses, and propose solutions to mitigate, prevent, or solve them. u2022 Evaluate content, take corrective actions (including removal, reinstatement, or flagging for further review), and provide actionable recommendations to prevent future fraudulent activity. u2022 Identify trends and patterns of misuse to improve abuse detection systems and review workflows. u2022 Log feature requests and bugs related to local content issues to engineering teams as required. u2022 Provide quantitative and qualitative insights to mapping processes as part of post-project analysis or deep-dive. What We Are Looking For u2022 Strong investigative and problem-solving skills. u2022 Excellent communication skills, including the ability to verify information accurately through phone calls with businesses. u2022 Persistent, thorough, and capable of following through on complex cases. u2022 Exceptional attention to detail. u2022 Comfortable managing complex investigations and working independently while coordinating with internal teams. Salary & Benefits Hourly Rate: $19.00 u2013 $21.00 per hour Benefits include: u2022 Life & Disability Insurance u2022 Group Health, Dental & Wellness u2022 Sick Leave u2022 401(k) Plan and Contributions _The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law._ _Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future._Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.