Job Title

Backup the department manager and oversee the department successfully in the manageru2019s absence, mastering the Standard Operating Procedures (SOPu2019s) including merchandising, order guides, scheduling, contribution to profit, people development and customer service. Demonstrate the companyu2019s core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES u2022Encourage teamwork through cooperative interactions with co-workers. u2022Welcome, serve and assist customers to provide excellent customer service. u2022Ensure proper staffing to address service levels and efficient utilization of labor. u2022Operate equipment (e.g., knives, box cutter and pricing gun) according to company guidelines. u2022Effectively communicate with customers and respond to questions and requests in a timely manner. u2022Ensure opening/closing procedures are followed according to the standard operating procedures (SOPs). u2022Assure storage and code dating SOPs are adhered to for all products. u2022Ensure all price changes and in-store transfers occur in a timely fashion in the department manageru2019s absence. u2022Ensure the removal and disposal of un-sellable product from the department. u2022Follow all merchandising guidelines, including display models, signage, and product packaging. u2022Monitor the temperature and placement of products in coolers and freezers to maintain freshness of products. u2022Oversee product portion control to ensure SOPs are met. u2022Ensure all receiving procedures are adhered to appropriately in the department manageru2019s absence. u2022Proof, bake, glaze, top, and thaw product in accordance with SOPs. u2022Perform stocking duties, ensuring correct placement of stock and refilling of product. u2022Follow all company and department policies and SOPs. u2022Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management. u2022Maintain ability to work all shifts and flexibility to relocate to another store location. u2022Physical demands include, but are not limited to, frequently walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting and carrying objects 5 to 80 lbs. and pushing/pulling objects 200 to 2,000 lbs. exposure to hot/cold temperatures. Occasionally crawl, climb ladders and walking on uneven ground. u2022Must be able to perform the essential functions of this position with or without reasonable accommodation. QUALIFICATIONS Minimum High school diploma or general education degree, 1+ years retail experience or an equivalent combination of education and experience Effective interpersonal and customer service skills Friendly, approachable and outgoing demeanor/team player Sound judgement/decision making skills Strong math skills (e.g., calculate discounts, proportions, percentages) Basic algebra and geometry skills (e.g., calculate circumferences, volume) Ability to read/interpret documents (e.g., training manuals) Good oral and written communication skills Ability to speak effectively to groups of customers/employees